Field Marketing Training Manager

🕒 May 8

🐊 Florida – Remote

🐊 Florida – Remote

💵 $85k / year

⏰ Full Time

🟢 Junior

📚 Learning and Development

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Hilton Grand Vacations

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1992

👥 B2C

💰 Post-IPO Debt on 2024-11

B2C • Travel • Hospitality

Hilton Grand Vacations is dedicated to delivering exceptional vacation experiences to guests around the world. With a focus on creating unforgettable moments, Hilton Grand Vacations offers access to beautiful vacation locations, allowing guests to reconnect with loved ones while enjoying their travels. The company emphasizes a vibrant work environment and is committed to professional development through internships and various career opportunities in hospitality and guest services.

📋 Description

• Focus on newly promoted sales manager training and certification at stores of excellence • Assist in training duties related to new store openings both virtually and in person when requested • Provide “Recovery” training for solid managers currently struggling with specific leadership requirements • Collaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and stakeholders throughout the design process. • Evaluates and communicates program effectiveness by measuring learning outcomes and analyzing operational key performance indicators post-training. Assist with interview training requirements and behavioral interviewing skills. • Tracks performance pre/post training interventions to quantify the value of support offered and alter curriculum and/or training approach if necessary, to increase effectiveness. • Facilitates the delivery of in-person and virtual training programs to include Onboarding, Train the Trainer and Leadership Development programs. • Conducts onsite visits to audit training delivery and consistency and/or deliver training programs that improve sales and leadership performance with a secondary goal of improving customer service and associate satisfaction. • Manages LMS Administration activities to include monitoring learning records, tracking course evaluations and running reports on learning activity. • Promotes learning culture by marketing learning and development programs to internal team members. • Completes administrative assignments and logistics such as scheduling, inventory and supplies, attendance verification, surveys, and planning. • Collaborates with support team and business leaders to create training strategies and plans that align with the Customer Acquisition & Alliances vision and priorities. • Builds cross-functional relationships to drive training adoption and company required leadership initiatives.

🎯 Requirements

• Bachelor’s Degree or Equivalent Work Experience • Bilingual, English and Spanish strongly preferred • Successful store manager for retail or similar experience • Record of consistent above budget sales performance • Demonstrated ability to build and maintain a full sales staff • Established record of developing direct reports for promotion • One-year of sales training • One-year leadership training experience (preferred, yet not required) • Ability to independently prioritize multiple projects at different locations • Ability to conduct research, gather information for trend analysis • High Quality scores as measured by Medallia, alert percentage, refund rate, and package net VPG performance • Strong communication and facilitation skills • Excellent written and verbal communication skills