Hilton Grand Vacations
10,000+ employees
Founded 1992
👥 B2C
💰 Post-IPO Debt on 2024-11
B2C • Travel • Hospitality
Hilton Grand Vacations is dedicated to delivering exceptional vacation experiences to guests around the world. With a focus on creating unforgettable moments, Hilton Grand Vacations offers access to beautiful vacation locations, allowing guests to reconnect with loved ones while enjoying their travels. The company emphasizes a vibrant work environment and is committed to professional development through internships and various career opportunities in hospitality and guest services.
Marketing Coordinator
Job not on LinkedIn
🔥 3 minutes ago
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Hilton Grand Vacations
10,000+ employees
Founded 1992
👥 B2C
💰 Post-IPO Debt on 2024-11
B2C • Travel • Hospitality
Hilton Grand Vacations is dedicated to delivering exceptional vacation experiences to guests around the world. With a focus on creating unforgettable moments, Hilton Grand Vacations offers access to beautiful vacation locations, allowing guests to reconnect with loved ones while enjoying their travels. The company emphasizes a vibrant work environment and is committed to professional development through internships and various career opportunities in hospitality and guest services.
📋 Description
• Routing and screening all inbound calls, Webforms and cases for the department. • Monitoring the department's voicemail box and distributing leads appropriately. • Processing all operations lead request support tickets submitted by Direct Sales agents and Club Department. • Supporting departmental reporting using a combination of Salesforce and Excel reports. • Ensuring shared files are organized appropriately. • Creating, activating and deactivating Salesforce campaigns. • Maintaining and organizing the shared department Outlook box. • Answering inbound calls for the department (around 75% of the time).
🎯 Requirements
• One-year customer service experience • High School Diploma • One plus year’s telephone experience • Proficiency in Microsoft Office • Must be able to work a flexible schedule to include evenings, weekends and holidays • One-year vacation ownership experience • Experience using Salesforce.com or similar CRM tool • Working knowledge of Microsoft Excel – Pivot Tables, Vlookups and advanced formulas
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