Marketing Representative – Rental Program

🕒 May 15

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Logo of Hilton Grand Vacations

Hilton Grand Vacations

10,000+ employees

Founded 1992

👥 B2C

💰 Post-IPO Debt on 2024-11

B2C • Travel • Hospitality

Hilton Grand Vacations is dedicated to delivering exceptional vacation experiences to guests around the world. With a focus on creating unforgettable moments, Hilton Grand Vacations offers access to beautiful vacation locations, allowing guests to reconnect with loved ones while enjoying their travels. The company emphasizes a vibrant work environment and is committed to professional development through internships and various career opportunities in hospitality and guest services.

📋 Description

• Contact guests through multiple touchpoints, including outbound phone calls and email, to offer opportunities to preview our properties by booking timeshare appointments in advance of arrival • Manage assigned call lists and complete the required number of outbound calls per day to meet production and performance goals • Sell local tours and activities while delivering high-quality vacation planning and concierge services • Maintain flexibility to work remotely when business needs allow, subject to IT/workspace requirements and minimum performance standards • Proactively partner with leadership to identify and resolve customer-related concerns or challenges • Willingly complete additional reasonable tasks or requests as assigned by management • Perform other administrative duties as needed to support team and business objectives

🎯 Requirements

• High School Diploma or equivalent • Ability to work flexible schedules, including mornings, evenings, weekends, and holidays • Minimum of one (1) year of customer service experience • Strong knowledge of the local area, including restaurants, attractions, directions, and optional tours • Excellent verbal and written communication skills • Previous sales-related call center or timeshare experience (advantageous) • Prior experience in tours, activities, or concierge services (advantageous)

🏖️ Benefits

• Medical, dental, and vision coverage from Day One • Paid time off, vacation, sick time, and paid parental leave • 401(k) with company match, life insurance, and company stock purchase program • Tuition reimbursement for job-related degrees and certifications • Team Member travel discounts and resort benefits

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