Platform Engineer

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏗️ Platform Engineer

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HHAeXchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

⚕️ Healthcare Insurance

☁️ SaaS

📋 Compliance

💰 Private Equity Round on 2021-09

Healthcare Insurance • SaaS • Compliance

HHAeXchange is a comprehensive homecare software solution that connects different stakeholders in the homecare industry, including providers, state Medicaid programs, managed care organizations (MCOs), and caregivers. It offers a platform that ensures efficiency, communication, transparency, and compliance in managing homecare services. With tools for EVV (Electronic Visit Verification), billing, payroll, scheduling, and a caregiver mobile app, HHAeXchange improves care outcomes and operational efficiency. The platform is secure and scalable, integrating various business functions for better visibility and efficiency, and is designed to support value-based care initiatives. HHAeXchange aims to streamline homecare service delivery, reduce errors, and enhance caregiver experiences.

📋 Description

• Own availability, latency, and performance targets for AI platform services and data infrastructure running on AWS • Design and implement monitoring, alerting, and observability frameworks across the platform stack • Lead incident response, root cause analysis, and post-mortem processes for platform-level outages or degradations • Define and track SLOs/SLAs for core platform primitives including RAG pipelines, agent orchestration services, and model access layers • Proactively identify reliability risks and drive engineering improvements before they become production issues • Build and maintain runbooks, disaster recovery procedures, and operational documentation • Design, build, and maintain CI/CD pipelines for AI platform components, data pipelines, and internal applications • Own infrastructure-as-code (IaC) practices across the team using tools such as Terraform or AWS CDK • Manage and optimize AWS environments including ECS, Lambda, S3, RDS, Redshift, API Gateway, and related services • Implement and enforce security, compliance, and cost optimization best practices across AWS infrastructure • Automate deployment, scaling, and configuration management to reduce manual operational overhead • Partner with AI Platform Engineers to containerize and operationalize AI services and agent frameworks • Support Data & AI Engineers with environment management, access controls, and deployment tooling for Polaris and data pipeline infrastructure • Serve as the operational backbone for the AI platform team – ensuring engineers can ship and iterate quickly without being blocked by infrastructure concerns • Contribute to our “factory model” vision by making deployment and reliability a repeatable, scalable capability rather than an ad hoc function

🎯 Requirements

• 3+ years of professional experience in a DevOps, SRE, or platform engineering role • Hands-on AWS experience required – AgentCore, Bedrock, ECS, Lambda, S3, RDS, Redshift, CloudWatch, IAM, VPC, and related services • Experience with infrastructure-as-code tools such as Terraform or AWS CDK • Strong CI/CD experience with tools such as GitHub Actions • Experience with containerization and orchestration (Docker, ECS, or Kubernetes) • Familiarity with AI/ML infrastructure patterns – model serving, vector databases, pipeline orchestration (strongly preferred) • Experience with observability and monitoring tooling (Datadog, CloudWatch) • Prior experience in a SaaS environment • Strong verbal and written communication skills with ability to collaborate across technical and non-technical stakeholders • Self-starter with a proactive approach to identifying and resolving infrastructure risk before it impacts delivery • Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.

🏖️ Benefits

• competitive health plans • paid time-off • company paid holidays • 401K retirement program with a Company elected match • other company sponsored programs