Field Engineer

🕒 4 days ago

🗽 New York – Remote

🗽 New York – Remote

💵 $90.8k - $113.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Hidden Level

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🔒 Cybersecurity

Defense • Public Safety • Cybersecurity

Hidden Level is a company that specializes in advanced RF detection technologies designed to enhance security in various environments. Their innovative sensor network is capable of identifying and tracking both crewed and uncrewed aerial activities, utilizing passive, multifunction sensors to detect threats while maintaining operational stealth. Focused on providing solutions for defense, public safety, and critical infrastructure, Hidden Level's technology aims to improve response times and situational awareness for agencies tasked with safeguarding communities and ensuring national security.

📋 Description

• Perform site surveys and technical assessments to prepare for new installations and capability demonstrations. • Execute deployments of Hidden Level sensor networks and supporting infrastructure. • Troubleshoot and resolve hardware, software, and network connectivity issues in the field. • Provide field support for customer demonstrations ensuring reliable system performance and clear communication of technical capabilities. • Coordinate logistics for field activities, including equipment preparation, transport, and setup. • Document field work, test results, and issues encountered; contribute to improving processes, procedures, and documentation. • Collaborate closely with Engineering and Product teams to improve product reliability and deployment efficiency. • Provide technical support to internal and external stakeholders, including customer-facing troubleshooting.

🎯 Requirements

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Systems Engineering, or a related technical field • 4+ years of experience in field engineering, technical support, or systems deployment role • Experience troubleshooting integrated hardware and software systems in real-world environments • Working knowledge of networking fundamentals (IP networking, routers, switches, basic configuration) • Ability to read and interpret technical documentation, schematics, and system diagrams • Experience with command-line interfaces for system configuration and troubleshooting • Valid driver’s license and ability to meet company driving requirements • Ability and willingness to travel up to 75% domestically and internationally • Active secret clearance or ability to obtain clearance within 6 months of employment

🏖️ Benefits

• Health insurance • Paid parental leave • Flexible time off • 401(k) with employer contributions • Life insurance • Disability insurance • Potential stock options