Implementation Manager

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🔥 14 hours ago

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Higharc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏠 Real Estate

☁️ SaaS

💰 $21M Series A on 2021-04

Real Estate • SaaS

Higharc is a company that offers a comprehensive, cloud-based platform specialized for the homebuilding industry. The platform, known as the Homebuilding Cloud, streamlines the design, sales, and construction processes by providing real-time automation, 3D visualization, and centralized data management. This enables homebuilders to design, sell, and construct homes more efficiently while enhancing buyer experience and accelerating time-to-market. Higharc's solutions integrate seamlessly across various departments, aiding in everything from plan drafting and estimating to sales and marketing, contributing to significant time savings and increased operational efficiency for construction teams.

📋 Description

• Own the Implementation function end-to-end — managing a team of Implementation Leads and Specialists, setting the standard for how implementations run, and making sure customer onboarding consistently delivers measurable value. • You'll create the reporting and dashboards that surface where work is flowing and where it's stuck, then act on what you see. • You'll push your team toward standardization — fewer one-off approaches, more templates and repeatable systems that preserve quality at scale. • When something goes sideways with a customer, you step in. • You'll also work closely with Product, Engineering, Customer Success, and Sales — translating implementation learnings into product feedback and coordinating across teams to solve problems that don't stay in one lane. • Manage and coach a team of Implementation Leads and Specialists, with clear goals and accountability to results. • Build and maintain reporting on plan throughput, QA/QC ratings, milestone achievement, and team capacity. • Identify inefficiencies in how the team works and drive adoption of better, more standardized approaches. • Serve as the escalation owner when customer implementations are at risk — and see them through to resolution. • Partner cross-functionally with Product, Engineering, Customer Success, and Sales to surface learnings and improve execution.

🎯 Requirements

• 5+ years using BIM software and/or leading implementation or project teams in tech, construction, or homebuilding software • Proven experience managing people and running complex, fast-moving customer onboarding projects • A track record of building and using team performance metrics — throughput, quality, efficiency — to drive real improvement • Hands-on knowledge of CAD/BIM tools (Revit, AutoCAD, or similar) and homebuilding or construction workflows • Strong instincts for spotting inefficiency and the follow-through to actually fix it • A bias toward action and a willingness to challenge how things have always been done • Clear, confident communication style with high expectations — for your team and yourself.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Flexible PTO • Meaningful maternity/paternity leave to all U.S based employees • Stipend to create the ideal home office • Competitive salaries with significant equity