Adventure & Camping Customer Service Team Member

🔥 12 hours ago

🏈 Alabama, Arizona, +23 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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HigherRing

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

☁️ SaaS

🌍 Social Impact

B2B • SaaS • Social Impact

HigherRing is an ethical outsourcing partner that provides support services tailored for socially responsible companies. They specialize in areas such as executive assistance, customer support, financial operations, eCommerce operations, and marketing operations, offering flexible engagement options that can be customized based on client needs. HigherRing emphasizes inclusivity and maintains a fully managed team, ensuring high-quality service and alignment with client expectations through regular communication and dedicated support.

📋 Description

• Help coordinate outdoor travel stays • Manage customer relationships and questions • Work with site hosts to provide excellent customer service • Respond to customer inquiries via email, phone, and chat • Handle voicemails and ensure customer satisfaction

🎯 Requirements

• Self-motivated, analytical thinker • Strong speaking and writing skills • Confidence in making decisions and working through customer tickets autonomously • Familiarity with Zendesk and Slack is a plus • Ability to juggle many responsibilities with various timelines • Experience in customer service or client-facing roles preferred.

🏖️ Benefits

• Employee (not contractor) status at an exciting, mission-driven company • Paid training • Option to participate in medical, dental, and vision insurance programs (we cover 80+% of the basic plan premium) • 401(k) plan with a 2% match contribution • Paid sick leave • A financial wellness and coaching program - 0% loans to help pay down debt • An opportunity to work from home, reducing your carbon footprint, commute time and expense, and wardrobe and food costs! • Opportunities for growth and advancement - our entire management team started in a call center environment! • A fast-paced work environment where employee input is valued, and where mutual respect and camaraderie are a significant part of our culture.