Debt Resolution Specialist

🔥 0 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $16 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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HighPoint Law Offices, LLC

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11 - 50 employees

💸 Finance

📋 Compliance

Finance • Compliance

HighPoint Law Offices, LLC is a law firm specializing in consumer and commercial debt collection, debt settlement, repayment plans, asset recovery, and bankruptcy-related legal services. The firm focuses on ethical, results-driven debt recovery while ensuring compliance with applicable laws and protecting clients' financial interests, providing personalized attention to both individual and business creditors.

📋 Description

• Handling outgoing and inbound calls from customers to resolve delinquent accounts. • Assisting customers with time a sensitive matter and providing follow-up • Ability to listen, negotiate and provide solutions for consumers based upon their financial situation. • Updating of customer accounts with accurate information. • Follow all policies and procedures as well as complying with all federal and state regulations that govern the collection industry (included the Fair Debt Collection Practices Act). • Maintain accounts assigned calling effort - Maintain excellent records of customer interactions - Payment processing

🎯 Requirements

• 3-5 years of legal collections experience • CLS experience preferred • Excellent customer service skills • Recent and prior Legal collection experience • Vast understanding of the FDCPA • Excellent communication skills • The ability to work well in a fast-paced environment • Familiarity with computer programs including the Microsoft Office suite • Outstanding compliance and attention to detail • Competitive attitude

🏖️ Benefits

• 401(k) • Bonus based on performance • Competitive salary • Dental insurance • Health insurance • Paid time off • Competitive Compensation • Great Work Environment • Career Advancement Opportunities • Continuous training