Head of Customer Success

October 2

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+25 more states

🌵 Arizona – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $176.4k - $265.3k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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Highspot

WebsiteLinkedInAll Job Openings

SaaS • B2B • Artificial Intelligence

Highspot is a leading sales enablement platform designed to ignite revenue growth and drive repeatable sales success for businesses of all sizes. The company provides a unified, AI-driven platform that helps organizations define, execute, and optimize go-to-market initiatives, improving productivity and accelerating business results. Highspot offers a comprehensive suite of tools for sales content management, sales plays and playbooks, buyer engagement, sales training, and sales coaching. Through AI-assisted automation, real-time analytics, and a robust partner ecosystem, Highspot assists enterprises in enhancing sales performance and achieving predictable revenue targets. Trusted by global enterprises, Highspot is recognized for its ability to seamlessly integrate sales enablement strategies with business outcomes.

501 - 1000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Drive Customer Value & Growth • - Ensure every customer experiences a consistent, high-quality engagement throughout their lifecycle. • - Partner with Sales, Renewals, and Services leadership to drive adoption, retention, and expansion across the customer base. • - Provide executive sponsorship for strategic accounts and serve as a trusted advisor to C-level customer stakeholders. • Cultivate Deep Product Expertise • - Uphold one of the hallmarks of Highspot’s Customer Success team by developing and maintaining deep knowledge of our platform and its integrations within customer environments. • - Ensure the CSM organization is equipped to provide best practices, training, and guidance that maximize customer value and adoption. • - Champion product expertise as a differentiator for our team, reinforcing credibility and trust with customers at every level. • Foster a High-Performance Culture • - Hire, coach, and develop top talent at every level of the CSM org. • - Set and uphold high performance and engagement standards, balancing accountability with empathy. • - Cultivate a culture that embodies Highspot’s guiding principles, especially “Enjoy the Ride.” • Collaborate Cross-Functionally • - Partner with Product leadership to channel customer insights into product strategy and innovation. • - Work with Marketing and Sales to align on customer advocacy, reference-ability, and expansion opportunities. • - Collaborate with Operations and Analytics to ensure data-driven decision-making across the CSM function. • Lead & Scale the Organization • - Build and inspire a Customer Success organization that sets the standard for excellence and drives outcomes across all segments. • - Implement scalable processes, tools, and metrics that drive efficiency, consistency, and predictable outcomes. • - Develop the leadership bench within the CSM org, ensuring succession planning and long-term organizational strength.

🎯 Requirements

• 12+ years of experience leading high-performing Customer Success or post-sales organizations in a SaaS environment, with proven success at scale. • 7+ years of direct client management experience with enterprise-level customers. • Demonstrated ability to design, build, and scale global organizations and processes. • Track record of owning retention, growth, and customer satisfaction metrics across a large customer base. • Proven executive leadership and decision-making capabilities with strong operational rigor. • Strong communication and storytelling skills, with the ability to influence internal stakeholders and engage externally with C-level executives. • Deep familiarity with SaaS businesses, including metrics, challenges, and lifecycle dynamics. • Experience working cross-functionally with Product, Sales, Services, and Marketing to deliver seamless customer outcomes. • Successful history of hiring, developing, and retaining world-class talent across leadership and frontline roles. • Strong technical and product acumen, with the ability to translate customer needs into product strategy. • Experience with enterprise SaaS technologies (CMS/DMS, CRM platforms such as Salesforce/Dynamics 365). • Entrepreneurial mindset, adaptable to change, with a focus on solutions and opportunities. • Proven track record of defining and optimizing customer success processes to drive scale and impact.

🏖️ Benefits

• Comprehensive medical, dental, vision, disability, and life benefits • Health Savings Account (HSA) with employer contribution • 401(k) Matching with immediate vesting on employer match • Flexible PTO • 8 paid holidays and 5 paid days for Annual Holiday Week • Quarterly Recharge Fridays (paid days off for mental health recharge) • 18 weeks paid parental leave • Access to Coaches and Therapists through Modern Health • 2 volunteer days per year • Commuting benefits