Manager, Customer Success Engineer – West

11 hours ago

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Hightouch

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Marketing • Advertising • SaaS

Hightouch is a Composable Customer Data Platform (CDP) that enables marketing teams to personalize and optimize campaigns using customer data and AI decisioning. Built on your data warehouse, Hightouch allows for real-time personalization, audience segmentation, and journey orchestration without writing code. It integrates with over 200 tools, turning data infrastructure into actionable insights for marketing, advertising, and data teams. Hightouch empowers organizations to maintain control over their data while offering advanced features like audience targeting and conversion tracking to enhance advertising reach and campaign performance.

51 - 200 employees

Founded 2020

☁️ SaaS

📋 Description

• Hire, mentor, and develop a high-performing team of Customer Success Engineers. • Build a culture centered on accountability, ownership, efficient execution, and clear communication. • Establish goals and performance metrics that reflect both customer outcomes and internal process excellence. • Develop training, documentation, and structured onboarding to uplevel the team’s technical and customer-facing skills. • Ensure your team rapidly unblocks customers across onboarding, adoption, and ongoing usage. • Lead complex technical escalations and provide guidance in ambiguous or high-impact situations. • Identify patterns across customer engagements and drive improvements in workflows, tooling, and knowledge-sharing.

🎯 Requirements

• 3–5 years of people management experience leading technical customer-facing teams. • Demonstrated ability to build, scale, and uplevel teams in fast-paced environments. • Strong understanding of APIs, data models, data warehouses, integrations, and SaaS architectures. • High level of comfort and proficiency in communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering. • Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment.