Renewals Manager

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Hightouch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

Marketing • Advertising • SaaS

Hightouch is a Composable Customer Data Platform (CDP) that enables marketing teams to personalize and optimize campaigns using customer data and AI decisioning. Built on your data warehouse, Hightouch allows for real-time personalization, audience segmentation, and journey orchestration without writing code. It integrates with over 200 tools, turning data infrastructure into actionable insights for marketing, advertising, and data teams. Hightouch empowers organizations to maintain control over their data while offering advanced features like audience targeting and conversion tracking to enhance advertising reach and campaign performance.

📋 Description

• We work alongside the Account Managers to drive adoption and user engagement, which will aid in the efforts for the Renewal team to grow the account • Driving the qualification, quoting, and Salesforce processes to bring renewals to a close • Identify customer needs and demonstrate account management capabilities to guide renewal closure • Own and execute win/win negotiation strategies for a variety of renewals that maximize contract value while protecting and enhancing customer trust • Understand Hightouch’s Licensing Model to provide Customer assistance in licensing discussions • Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies • Leverage customer data and behavior to assess the health of each renewal • Support customer conversations around renewal readiness, timing, and general customer procurement inquiries • Collaborate with internal resources such as account executives, customer success, pricing, legal, revenue operations, and product management to develop strategies for upcoming renewals • Maximize account growth by playing a role on the account team and helping to identify incremental opportunities upon contract renewal

🎯 Requirements

• 2+ years demonstrated success in a Renewal Management and/or Account Management and/or Sales/Customer Success -- ideally within SaaS offerings • Experience managing customer retention and adoption of a SaaS product for complex/strategic accounts/territories • Participate in AM/CSM led business reviews, and lead Renewals Meetings as needed • Excellent customer management skills; including sales, account management, and customer service • Personal initiative to identify areas of process improvement and efficiency • Must be a self-starter with the ability to work independently and in a team environment • Strong level of urgency, organization and prioritization skills • Strong process management, financial acumen and contractual engineering skills • Ability to react and adapt to potential rapid shifts in priorities • Exceptional verbal and written communication skills • Strong work ethic and quota achievement • We need your unique perspective for our continued innovation and success.

🏖️ Benefits

• E-Verify participation