HIKINEX
201 - 500 employees
🤝 B2B
🎯 Recruiter
B2B • Recruitment
HIKINEX is a multi-channel integrated service provider that delivers outsourced sales, recruitment, virtual assistant, and marketing support to help companies scale quickly and reduce operating costs. The company offers sales-as-a-service (appointment setting, outbound sales, sales training), end-to-end recruiting and talent acquisition (sourcing, screening, ATS management, executive recruiting), virtual administrative support, and marketing/brand ambassador services. HIKINEX operates remotely out of San Francisco and emphasizes flexible, scalable staffing and operations solutions for B2B clients.
IT Help Desk Specialist
🕒 May 6
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
HIKINEX
201 - 500 employees
🤝 B2B
🎯 Recruiter
B2B • Recruitment
HIKINEX is a multi-channel integrated service provider that delivers outsourced sales, recruitment, virtual assistant, and marketing support to help companies scale quickly and reduce operating costs. The company offers sales-as-a-service (appointment setting, outbound sales, sales training), end-to-end recruiting and talent acquisition (sourcing, screening, ATS management, executive recruiting), virtual administrative support, and marketing/brand ambassador services. HIKINEX operates remotely out of San Francisco and emphasizes flexible, scalable staffing and operations solutions for B2B clients.
📋 Description
• Provide day-to-day technical support to end-users via email, chat, or ticketing systems • Troubleshoot and resolve hardware, software, and network issues • Install, configure, and maintain computer systems, applications, and devices • Manage user accounts, permissions, and access (e.g., Google Workspace, Microsoft 365) • Support onboarding and offboarding of employees (account setup, equipment provisioning) • Monitor and respond to IT support tickets in a timely manner • Maintain IT documentation, SOPs, and knowledge base articles • Assist with system updates, patches, and basic cybersecurity practices • Escalate complex issues to senior IT personnel when necessary
🎯 Requirements
• Proven experience in IT support, help desk, or technical support roles • Strong knowledge of Windows and/or macOS environments • Familiarity with common business applications (Microsoft 365, Google Workspace, Slack, etc.) • Basic understanding of networking concepts (VPN, DNS, IP configuration) • Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Management) • Strong problem-solving and troubleshooting skills • Excellent communication skills, with the ability to explain technical issues clearly • Ability to work independently in a remote, fast-paced environment
🏖️ Benefits
• 100% remote work setup • Exposure to international teams and systems • Opportunity for contract extension based on performance • Dynamic and collaborative work environment
Apply Now
