Engineering Manager, Customer Platform

August 3

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hims & hers

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Healthcare Insurance • eCommerce • Wellness

Hims & Hers is an online platform with over 1 million subscribers that connects patients to licensed healthcare professionals across all 50 states in the U. S. The service offers comprehensive support for sexual health, weight loss, hair regrowth, mental health, and skincare through a 100% online process. Clients can receive personalized treatment plans which may include prescription medications, and benefit from free and discreet shipping. Hims & Hers prides itself on providing accessible and affordable healthcare without the need for insurance, offering transparent pricing and support from licensed providers. It aims to empower individuals by making healthcare and treatment conveniently available on their own terms, including mental health support, which includes treatments for anxiety and depression.

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

🛍️ eCommerce

🧘 Wellness

📋 Description

• Lead and develop a team of engineers within the Customer Platform (focused on Store), fostering a high-performance and inclusive culture • Coach and mentor engineering teams in Agile, Lean, and DevOps best practices, instilling a culture of iterative delivery, continuous improvement, and shared ownership • Define technical strategy and execution plans aligned with business goals, focusing on innovation, reliability, scalability, and quality of our platform • Drive alignment across squads and cross-functional partners to deliver on key initiatives while managing competing priorities • Scale the architecture and systems with long-term growth and performance in mind, anticipating technical trends and integrating emerging best practices, with a strong focus on evolutionary architecture to ensure adaptability and continuous improvement • Design and implement process improvements, enhancing productivity and delivery velocity • Champion engineering standards and ensure robust assurance practices in a modern, agile environment • Collaborate with product, design, analytics, and other cross-functional partners to influence product roadmaps and customer-centric solutions • Mentor and develop engineers, with a focus on succession planning, leadership growth, and building a strong technical bench • Manage staffing strategy, trade-offs that balance resources, technical debt, and innovation • Represent engineering in cross-functional and executive-level forums, effectively communicating strategy, status, and trade-offs

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field (advanced degrees or equivalent experience a plus) • 7+ years of experience in development, with a strong background in backend systems • Ideally 3+ years of experience in a leadership or managerial role, with a track record of building and managing high-performing engineering teams • Proficiency in Java, Kotlin or other OOP languages and web frameworks • Demonstrated experience architecting and scaling applications with a focus on performance, maintainability, and user experience • Strong track record of delivering complex, cross-functional projects with measurable business impact • Exceptional leadership, communication, and stakeholder management skills—able to translate strategy into clear execution plans • Adept at balancing speed and quality, and creating a culture of continuous improvement and ownership • Strategic mindset with strong business acumen and the ability to advocate for technical priorities in organizational-level planning • Passionate about talent development, fostering inclusive teams, and creating growth paths for engineering leaders

🏖️ Benefits

• Competitive salary & equity compensation for full-time roles • Unlimited PTO, company holidays, and quarterly mental health days • Comprehensive health benefits, including medical, dental & vision, and parental leave • Employee Stock Purchase Program (ESPP) • 401k benefits with employer matching contribution • Offsite team retreats