Lead Data Analyst, Operations, Quality

October 1

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hims & hers

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Healthcare Insurance • eCommerce • Wellness

Hims & Hers is an online platform with over 1 million subscribers that connects patients to licensed healthcare professionals across all 50 states in the U. S. The service offers comprehensive support for sexual health, weight loss, hair regrowth, mental health, and skincare through a 100% online process. Clients can receive personalized treatment plans which may include prescription medications, and benefit from free and discreet shipping. Hims & Hers prides itself on providing accessible and affordable healthcare without the need for insurance, offering transparent pricing and support from licensed providers. It aims to empower individuals by making healthcare and treatment conveniently available on their own terms, including mental health support, which includes treatments for anxiety and depression.

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

🛍️ eCommerce

🧘 Wellness

📋 Description

• Serve as the dedicated analytics partner for the Quality team, ensuring alignment with FDA and pharmacy compliance requirements. • Own the accuracy, completeness, and compliance readiness of operational quality data. • Design, develop, and maintain dashboards and reports to monitor Quality performance metrics (e.g., notification to management (NtM), deviations, CAPAs, audits, complaints, pharmacy compliance KPIs). • Collaborate with Quality and Operations stakeholders to define data needs and translate them into scalable data solutions. • Perform in-depth analysis of quality events and operational data to uncover patterns, risks, and improvement opportunities. • Perform statistical analysis to support root cause investigations, monitor process stability, and assess effectiveness of quality improvements. • Build and maintain data pipelines and workflows in collaboration with Data Engineering, ensuring data accuracy, timeliness, and scalability. • Contribute to automation of reporting and monitoring to improve efficiency and regulatory readiness. • Act as a liaison between the Quality organization, Data Engineering, and other operational functions, ensuring consistent data use and governance. • Support other functional areas within the operations organization as needed. • Communicate findings and recommendations effectively to technical and non-technical stakeholders.

🎯 Requirements

• 8+ years of experience in data analysis, operations analytics, or a related field. • Experience working with Quality functions in a pharmacy or FDA-regulated environment. • Strong proficiency in SQL and data manipulation for analysis and reporting. • Hands-on experience with modern analytics tools and technologies, including Looker, Google BigQuery, Databricks, and dbt. • Strong understanding of data visualization best practices and regulatory reporting needs. • Ability to logically connect data, system logic, and regulatory requirements to business processes. • Solid understanding of statistical analysis methodologies and their application to quality and operational datasets. • Proven ability to work with complex datasets, including quality/compliance data, and translate them into actionable insights. • Excellent communication skills, with the ability to bridge technical analysis and regulatory/quality needs. • Demonstrated ability to manage multiple projects independently in a fast-paced environment. • Bachelor’s degree in Mathematics, Statistics, Data Analytics, Pharmacy, or a related field.

🏖️ Benefits

• Competitive salary & equity compensation for full-time roles • Unlimited PTO, company holidays, and quarterly mental health days • Comprehensive health benefits including medical, dental & vision, and parental leave • Employee Stock Purchase Program (ESPP) • 401k benefits with employer matching contribution • Offsite team retreats