Senior Director, Diagnostics Lab Operations

November 20

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hims & hers

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Healthcare Insurance • eCommerce • Wellness

Hims & Hers is an online platform with over 1 million subscribers that connects patients to licensed healthcare professionals across all 50 states in the U. S. The service offers comprehensive support for sexual health, weight loss, hair regrowth, mental health, and skincare through a 100% online process. Clients can receive personalized treatment plans which may include prescription medications, and benefit from free and discreet shipping. Hims & Hers prides itself on providing accessible and affordable healthcare without the need for insurance, offering transparent pricing and support from licensed providers. It aims to empower individuals by making healthcare and treatment conveniently available on their own terms, including mental health support, which includes treatments for anxiety and depression.

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

🛍️ eCommerce

🧘 Wellness

📋 Description

• Lead and oversee all lab operations across multiple sites in North America, ensuring consistent excellence in quality, accuracy, efficiency, and compliance. • Develop and execute the operational strategy for Hims & Hers’ internal and partner lab network, focused on scalability, standardization, and continuous improvement. • Own operational performance metrics including turnaround time (TAT), cost per test, quality KPIs, and overall customer and patient satisfaction. • Build and lead a high-performing lab operations team, including lab directors, managers, and technical staff — fostering a culture of accountability, continuous learning, and compliance. • Drive quality and regulatory excellence by ensuring full adherence to CLIA, CAP, and all applicable federal and state regulatory requirements. • Partner with third-party lab vendors to manage performance, negotiate service agreements, and ensure alignment with Hims & Hers’ quality and efficiency standards. • Collaborate cross-functionally with clinical, logistics, product, and finance teams to ensure end-to-end operational alignment and seamless execution. • Implement process optimization and automation initiatives to enhance efficiency, reduce errors, and scale operational capacity as the diagnostics business grows. • Oversee capacity planning and site readiness for future lab expansion or consolidation opportunities across geographies. • Serve as a key voice in diagnostics leadership, contributing to strategic decisions about network design, lab footprint, and long-term operational capability building.

🎯 Requirements

• 12+ years of experience in diagnostics or clinical laboratory operations, with at least 5 years in a senior multi-site leadership role. • Proven success managing operations across 5 or more labs within the U.S.; international experience is a plus. • Deep knowledge of CLIA, CAP, FDA, and state regulatory requirements, with a track record of successfully passing audits and inspections. • Experience establishing and scaling operational processes, KPIs, and governance frameworks across a distributed lab network. • Demonstrated ability to hire, develop, and retain top lab operations and technical talent. • Experience managing relationships with external diagnostic or reference labs, including performance management and quality oversight. • Strong analytical mindset and operational discipline; experience leveraging data for performance improvement and capacity planning. • Bachelor’s degree in a life sciences, medical technology, or related field required; advanced degree (MBA, MPH, or related) preferred.

🏖️ Benefits

• Competitive salary & equity compensation for full-time roles • Unlimited PTO, company holidays, and quarterly mental health days • Comprehensive health benefits including medical, dental & vision, and parental leave • Employee Stock Purchase Program (ESPP) • 401k benefits with employer matching contribution • Offsite team retreats