Customer Success Coordinator

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Hire Hangar Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🎯 Recruiter

🏪 Marketplace

Recruitment • Marketplace

Hire Hangar Global is a remote-first global recruitment and staffing marketplace that connects companies (from startups and tech firms to real estate and consulting agencies) with contract and full-time talent across marketing, sales, customer success, product, AI/data, and operational roles. The platform lists hundreds of remote positions across dozens of countries and supports hiring and scaling teams by offering sourcing, recruiting operations, and candidate placement services. Hire Hangar emphasizes flexible, contract-based engagements and positions itself as a hub for businesses looking to scale quickly and professionals seeking remote opportunities.

📋 Description

• Monitor incoming SMS inquiries and existing client communications, responding promptly with empathy and clarity. • Proactively check in on clients to ensure they’re satisfied, aware of next steps, and achieving their wellness goals. • Use open-ended questions to understand concerns, goals, and past treatments, providing personalized guidance or resources. • Manage phone consultations via Calendly (or similar tools) for clients who prefer deeper, real-time discussions. • Accurately record client interactions and progress notes in our CRM and scheduling platforms • Support ongoing client engagement by offering additional resources, nudging them to schedule appointments, and addressing any barriers to success. • Collaborate with the team to refine onboarding, support, and retention processes based on client feedback and outcomes.

🎯 Requirements

• Strong Communication Skills: Exceptional written and verbal communication for SMS-based and phone interactions. • Customer Success Mindset: Passion for guiding clients toward successful outcomes, resolving concerns, and celebrating progress. • Tech Proficiency: Comfortable learning new tools; experience with CRMs, telehealth, or scheduling software is helpful. • Excel Familiarity: Capable of setting up basic tracking sheets or running simple data reports. • Healthcare/Wellness Interest: Familiarity with medical or wellness services (telehealth, physical therapy, chiropractic, concierge medicine) is a plus. • Flexible Availability: Must be able to respond quickly to inbound leads and client messages throughout the day (East Coast business hours, ~16:00–24:00 GMT). • Attention to Detail: Consistently accurate in updating records, maintaining privacy standards, and following up on next steps.

🏖️ Benefits

• Competitive part-time base salary