Customer Support Representative, Financial Background

🕒 September 28

🇿🇦 South Africa – Remote

💵 $1.6k - $2k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 17%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Jobs at this company usually fill in 21 days.

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Hire Hangar Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Hangar Global is a remote-first global recruitment and staffing marketplace that connects companies (from startups and tech firms to real estate and consulting agencies) with contract and full-time talent across marketing, sales, customer success, product, AI/data, and operational roles. The platform lists hundreds of remote positions across dozens of countries and supports hiring and scaling teams by offering sourcing, recruiting operations, and candidate placement services. Hire Hangar emphasizes flexible, contract-based engagements and positions itself as a hub for businesses looking to scale quickly and professionals seeking remote opportunities.

📋 Description

• Respond to inbound customer inquiries via email, chat, and ticketing platform with accurate, timely, and professional resolutions • Investigate and resolve issues related to payments, cashback rewards, gift card purchases, refunds, and account balances • Support and monitor high-value transactions and money movements, including seven-figure sums, with strict attention to accuracy and compliance • Identify, flag, and escalate suspicious activity, potential fraud, or transaction discrepancies to appropriate internal teams • Reconcile transaction records and verify payment details to keep customer accounts accurate and up to date • Document interactions, resolutions, and recurring issues in the support system • Collaborate with finance, risk, and product teams on complex cases and support-process improvements • Contribute common fixes, FAQs, and workflow improvements to the internal knowledge base • Maintain professionalism, empathy, and clear communication throughout the customer journey

🎯 Requirements

• Proven customer support experience within financial services, fintech, banking, or payments • Demonstrated experience handling large money movements, including seven-figure transactions, with a high degree of accuracy • Strong understanding of payment processing, transaction flows, refunds, chargebacks, and account reconciliation • Excellent attention to detail and sound judgment when handling sensitive financial information • Proficient written and verbal English communication skills • Comfortable working with ticketing systems, CRMs, and internal financial tools • Ability to work independently in a fully remote environment and manage a steady volume of inquiries • Availability to work during U.S. business hours • Familiarity with AML, KYC, and fraud prevention practices • Experience with support platforms such as Zendesk, Intercom, Freshdesk, or similar • Background in e-commerce, rewards programs, or digital gift card platforms • Working knowledge of Excel or Google Sheets for transaction tracking and reporting

🏖️ Benefits

• Competitive pay • Real growth opportunities • Fully remote work arrangement • Work with fast-growing global companies • Long-term career-building opportunity

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