E-commerce Support Agent, AI Tools

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Hire Hangar Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🎯 Recruiter

🏪 Marketplace

Recruitment • Marketplace

Hire Hangar Global is a remote-first global recruitment and staffing marketplace that connects companies (from startups and tech firms to real estate and consulting agencies) with contract and full-time talent across marketing, sales, customer success, product, AI/data, and operational roles. The platform lists hundreds of remote positions across dozens of countries and supports hiring and scaling teams by offering sourcing, recruiting operations, and candidate placement services. Hire Hangar emphasizes flexible, contract-based engagements and positions itself as a hub for businesses looking to scale quickly and professionals seeking remote opportunities.

📋 Description

• Respond to customer inquiries related to orders, returns, refunds, and shipping • Use AI tools to assist with response drafting and ticket categorization • Manage high-volume support queues across email and chat • Ensure accurate and empathetic customer communication • Update customer and order records within support and e-commerce systems • Identify recurring issues and flag trends to the broader team

🎯 Requirements

• Previous experience supporting customers in an e-commerce environment • Practical experience using AI tools to assist with written customer communication • Prior experience working remotely is mandatory • Strong multitasking and prioritization skills • Comfort working with high ticket volumes and repetitive workflows

🏖️ Benefits

• Competitive pay