Hire Hangar Global
11 - 50 employees
Founded 2023
🎯 Recruiter
🏪 Marketplace
Recruitment • Marketplace
Hire Hangar Global is a remote-first global recruitment and staffing marketplace that connects companies (from startups and tech firms to real estate and consulting agencies) with contract and full-time talent across marketing, sales, customer success, product, AI/data, and operational roles. The platform lists hundreds of remote positions across dozens of countries and supports hiring and scaling teams by offering sourcing, recruiting operations, and candidate placement services. Hire Hangar emphasizes flexible, contract-based engagements and positions itself as a hub for businesses looking to scale quickly and professionals seeking remote opportunities.
Help Desk Analyst – MSP
Job not on LinkedIn
🔥 0 minutes ago
🇲🇽 Mexico – Remote
💵 $800 - $1k / month
⏳ Contract/Temporary
🟢 Junior
💻 IT Support
🚫👨🎓 No degree required
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Hire Hangar Global
11 - 50 employees
Founded 2023
🎯 Recruiter
🏪 Marketplace
Recruitment • Marketplace
Hire Hangar Global is a remote-first global recruitment and staffing marketplace that connects companies (from startups and tech firms to real estate and consulting agencies) with contract and full-time talent across marketing, sales, customer success, product, AI/data, and operational roles. The platform lists hundreds of remote positions across dozens of countries and supports hiring and scaling teams by offering sourcing, recruiting operations, and candidate placement services. Hire Hangar emphasizes flexible, contract-based engagements and positions itself as a hub for businesses looking to scale quickly and professionals seeking remote opportunities.
📋 Description
• Own a high-volume ticket queue — respond, troubleshoot, and resolve end-user issues within client SLA requirements. • Support end users via phone, email, chat, and remote access tools across a diverse portfolio of business clients. • Troubleshoot Windows OS, Microsoft 365, printers, network connectivity, VPN, and cloud application issues. • Create and maintain accurate ticket records in the PSA system, ensuring full documentation of steps taken and outcomes. • Handle user account administration in Active Directory, Azure AD, and Microsoft 365 Admin Center. • Escalate unresolved or high-severity issues to senior engineers promptly with detailed context. • Assist with client onboarding/offboarding: provisioning devices, configuring email, and managing access. • Identify recurring problems and proactively suggest process improvements or knowledge base articles.
🎯 Requirements
• Minimum 1 year of Level 1 support experience specifically within an MSP setting — this is a firm requirement. • Proven track record handling a high-volume ticket environment with strong time management and prioritization skills. • Proficiency with Windows 10/11, Microsoft 365 suite, and standard business productivity tools. • Hands-on experience with a PSA/ticketing platform (ConnectWise Manage, Autotask, HaloPSA, or similar). • Working knowledge of networking basics: DNS, DHCP, TCP/IP, VPN configurations. • Excellent interpersonal skills — ability to translate technical issues into plain language for non-technical clients. • Availability Monday–Friday, 8:00 AM – 5:00 PM PST.
🏖️ Benefits
• We connect top talent with vetted employers, competitive pay, and real growth opportunities.
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