Account Manager

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Hireframe

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

📋 Description

• A portfolio of 20+ active client accounts across the US — primarily startups, founder-led businesses, and growth-stage companies • Monthly client syncs: setting the agenda, running the call, capturing action items, uncovering future needs, and following through • Account health: proactively monitoring engagement, identifying risk signals before they become churn • Expansion: recognizing when a client is ready to grow and initiating those conversations • Coordination with the recruiting team on active placements — you are the client’s point of accountability • Data hygiene: accurate, up-to-date account data, notes, and next steps at all times • Escalation: knowing when a situation needs leadership, and escalating clearly and early vs. fully owning your accounts and making the best decisions for both the client and Hireframe

🎯 Requirements

• 4+ years of experience in account management, client success, or a client-facing role with end-to-end ownership of client relationships. • Experience working in a startup or high-growth environment, with the ability to thrive alongside founders, lean teams, and rapidly evolving processes. • Excellent English communication skills, both written and verbal, with the confidence to communicate effectively with US-based clients. • Availability to work during US business hours and align schedules with client needs. • Highly coachable and growth-oriented, with a willingness to ask questions, absorb feedback, and implement improvements quickly. • Strong goal-oriented mindset, with the ability to track performance, take ownership of retention and expansion metrics, and remain accountable for results. • Demonstrated proactive communication skills, consistently providing updates and addressing issues before being prompted. • Exceptional organizational and time-management skills, with the ability to effectively manage a high volume of clients in a fast-paced environment without sacrificing quality or attention to detail. • **Nice to have:** • Experience in staffing, recruiting, HR, or professional services • Prior exposure to US-based startup culture and expectations • Experience managing or coordinating across offshore teams

🏖️ Benefits

• Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth