Account Manager

🕒 June 24

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 42%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hireframe

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

📋 Description

• Own a portfolio of 20+ active client accounts across the US, primarily startups, founder-led businesses, and growth-stage companies. • Set agendas, run monthly client syncs, capture action items, uncover future needs, and follow through. • Proactively monitor account health and identify risk signals before they become churn. • Recognize expansion opportunities and initiate growth conversations. • Coordinate with the recruiting team on active placements as the client’s point of accountability. • Maintain accurate, up-to-date account data, notes, and next steps. • Determine when situations require leadership escalation and escalate clearly and early, while fully owning accounts and making sound decisions for clients and Hireframe.

🎯 Requirements

• 4+ years of experience in account management, client success, or a client-facing role with end-to-end ownership of client relationships. • Experience working in a startup or high-growth environment, with the ability to thrive alongside founders, lean teams, and rapidly evolving processes. • Excellent English communication skills, both written and verbal, with the confidence to communicate effectively with US-based clients. • Availability to work during US business hours and align schedules with client needs. • Highly coachable and growth-oriented, with a willingness to ask questions, absorb feedback, and implement improvements quickly. • Strong goal-oriented mindset, with the ability to track performance, take ownership of retention and expansion metrics, and remain accountable for results. • Demonstrated proactive communication skills, consistently providing updates and addressing issues before being prompted. • Exceptional organizational and time-management skills, with the ability to effectively manage a high volume of clients in a fast-paced environment without sacrificing quality or attention to detail. • Nice to have: Experience in staffing, recruiting, HR, or professional services. • Nice to have: Prior exposure to US-based startup culture and expectations. • Nice to have: Experience managing or coordinating across offshore teams.

🏖️ Benefits

• Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth