Jira Implementation Support Specialist

Job not on LinkedIn

October 1

Apply Now

Receive Emails with Similar Jobs

Hireframe

WebsiteLinkedInAll Job Openings

Recruitment • B2B • HR Tech

Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

51 - 200 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

📋 Description

• Serve as the system owner and administrator for Jira Software and Jira Service Management platforms. • Design, configure, and maintain custom Jira projects, workflows, issue types, screens, and permission schemes tailored to team-specific operational needs. • Implement standardized governance and naming conventions to maintain project integrity, reliable data, and scalable configurations across the platform. • Support and troubleshoot integrations with key systems such as Slack, Salesforce/Hubspot, Ramp.com, QuickBooks Online, and internal documentation tools. • Provide Tier 2/3 technical support to users, resolving workflow, permission, or reporting issues efficiently. • Lead customized training sessions and develop easy-to-understand documentation (written guides, videos) to help users navigate and leverage Jira effectively. • Act as a business partner to department leads, understanding their workflows and building Jira solutions that streamline ticketing and project management processes.

🎯 Requirements

• 3+ years of hands-on experience as a Jira Administrator, Jira Consultant, or in a similar technical role. • Expert knowledge in configuring complex Jira workflows, including advanced JQL, conditions, validators, post-functions, and permissions. • Strong troubleshooting skills in a live, high-volume environment with the ability to quickly isolate and resolve system issues. • Exceptional communication skills, with fluency in English (written and verbal) and the ability to explain technical concepts to non-technical users. • Experience supporting both Jira Software and Jira Service Management platforms. • Experience with AI/LLM tools integrated with Jira, such as Claude x Jira connector or similar platforms for automation and reporting. • Understanding of workflows in esports, media, or CPG environments and how they relate to project management systems.

🏖️ Benefits

• Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth