Case Manager Assistant – Personal Injury

🔥 0 minutes ago

🌐 Nicaragua, Honduras, +4 more countries – Remote

🇳🇮 Nicaragua – Remote 🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇪🇨 Ecuador – Remote 🇨🇱 Chile – Remote

💵 $1.5k - $1.6k / month

⏰ Full Time

🟢 Junior

👨‍💼 Executive Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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HireHawk

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

HireHawk is a recruitment service that specializes in building fully vetted global teams for companies, significantly reducing hiring costs by up to 80%. They provide a comprehensive solution encompassing planning, sourcing, vetting, hiring, payroll management, and compliance, all designed to streamline the hiring process. HireHawk also focuses on optimizing the candidate experience with extensive screening, rapid sourcing, and competitive compensation packages, ensuring that every hire meets the specific needs of their clients.

📋 Description

• Track daily priorities, complete follow-ups, and support Case Managers with outstanding action items across assigned pre-litigation cases • Keep English- and Spanish-speaking clients informed about case updates, medical appointments, and treatment progress • Coordinate medical appointments, referrals, MRIs, injections, and other recommended treatments • Follow up on appointment attendance and flag missed visits or treatment gaps • Request medical records, billing statements, treatment updates, and outstanding documentation from providers • Conduct policy searches, coverage verification, and communication with insurance adjusters • Maintain accurate case histories, notes, organized documentation, and current task updates in the cloud-based case management system • Monitor pending tasks and unanswered requests and escalate potential delays to the assigned Case Manager • Provide organized medical records, bills, insurance documentation, and supporting materials to the demand preparation team • Coordinate case handoffs across Case Managers, attorneys, medical records staff, and demand preparation personnel

🎯 Requirements

• 1-3 years or more of hands-on U.S. personal injury case management experience; direct personal injury experience required • Previous experience supporting California personal injury cases • Bilingual English and Spanish, with strong written and verbal communication skills and an empathetic, professional approach to injured clients • Working knowledge of personal injury workflows, medical treatment coordination, and insurance claims, including communication with clients, medical providers, and insurance representatives • Experience using legal case management software to maintain accurate case notes, documents, and follow-up tasks • Strong organization and follow-through; ability to prioritize multiple cases, resolve routine administrative issues, and work remotely with minimal supervision • Pre-litigation experience supporting Case Managers with large caseloads preferred • Familiarity with California-specific personal injury concepts, including Proposition 213 preferred • Experience retrieving medical records, requesting billing documentation, and supporting demand preparation preferred • Understanding of bodily injury claims, insurance coverage verification, and policy limits preferred • Familiarity with cloud-based case management systems and paperless law firm workflows preferred