Intake Specialist

🔥 12 hours ago

🇧🇷 Brazil – Remote

💵 $1k - $1.3k / month

⏰ Full Time

🟢 Junior

✨ Intake Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HireHawk

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

HireHawk is a recruitment service that specializes in building fully vetted global teams for companies, significantly reducing hiring costs by up to 80%. They provide a comprehensive solution encompassing planning, sourcing, vetting, hiring, payroll management, and compliance, all designed to streamline the hiring process. HireHawk also focuses on optimizing the candidate experience with extensive screening, rapid sourcing, and competitive compensation packages, ensuring that every hire meets the specific needs of their clients.

📋 Description

• Serve as a trusted first point of contact for prospective clients reaching the firm through inbound calls, online inquiries, and referrals. • Conduct structured case screenings for motor vehicle accidents, rideshare accidents, premises liability, slip-and-fall incidents, dog bites, and elder abuse or neglect matters. • Gather incident details, injuries, medical treatment, potential liability, insurance coverage, and other information needed for case evaluation. • Apply established intake criteria to identify potentially viable, high-value, urgent, or complex matters and escalate them to appropriate legal team members. • Build rapport with prospective clients, communicate with empathy, and explain the intake process clearly. • Follow up with pending leads, obtain missing information, and help qualified prospects progress toward engagement with the firm. • Maintain accurate intake records, call logs, case notes, and follow-up activity in Litify. • Coordinate handoffs to attorneys, case managers, investigators, and other internal teams. • Protect confidential client information by following privacy, documentation, and escalation procedures. • Contribute to intake team goals involving responsiveness, documentation accuracy, follow-up completion, and prospective-client conversion.

🎯 Requirements

• 1-3 years of experience in personal injury intake, legal intake, or a comparable high-volume client intake environment, including direct personal injury intake experience. • Working knowledge of U.S. plaintiff-side personal injury matters, including auto accidents, premises liability, slip-and-fall cases, dog bites, and similar claims. • Professional proficiency in both English and Spanish, with the ability to conduct sensitive client conversations confidently in both languages. • Ability to conduct structured intake interviews, ask effective follow-up questions, and accurately document injuries, treatment, liability, insurance, and incident details. • Experience handling a high volume of inbound inquiries and completing timely follow-up with prospective clients. • Strong data-entry accuracy, organization, active listening, and professional telephone communication skills. • Availability to work an assigned Pacific Time schedule, including potential weekend shifts as part of Monday-Sunday coverage. • Experience using Litify, Filevine, PracticePanther, or a comparable legal case management platform; direct Litify experience is especially valuable. • Previous experience supporting a California-based personal injury law firm. • Familiarity with lead conversion, signed-client acquisition, and intake KPIs such as response time, follow-up completion, accuracy, and conversion. • Experience recognizing potentially high-value or time-sensitive personal injury matters for attorney review. • Legal studies, related legal training, or familiarity with HIPAA and California privacy requirements.