E-Commerce Inventory Recovery and Unfulfillable Specialist – Amazon

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Lago

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

📡 Telecommunications

B2B • eCommerce • Telecommunications

Lago is a recruitment service that connects digital marketing agencies and businesses with top-tier global talent from emerging markets. Since 2015, Lago has specialized in providing remote staffing solutions, offering roles such as virtual assistants, social media managers, and customer support representatives. The company aims to empower both agencies and talented professionals by facilitating rewarding job opportunities while enabling businesses to grow efficiently and cost-effectively.

📋 Description

• Own the end-to-end process of identifying, investigating, and recovering value from inventory exceptions across Amazon accounts • Focus on unfulfillable inventory management and handle lost & damaged claims, inbound reconciliation, stranded inventory resolution, and reimbursement recovery • Monitor and manage unfulfillable inventory reports in Amazon Seller Central daily • Classify unfulfillable units by disposition type and coordinate removal orders or disposal requests • Identify units eligible for regrade or return to sellable condition • Maintain accurate records of unfulfillable unit counts and trends • Build and maintain dashboards or trackers to report unfulfillable inventory KPIs • Identify lost and damaged inventory at fulfillment centers using reports • File and track claims with Amazon for lost or damaged units • Reconcile shipped quantities against Amazon-received quantities for inbound shipments • Monitor stranded inventory reports and identify root causes to restore stranded units to active status • Audit reimbursement reports to identify unclaimed reimbursements

🎯 Requirements

• 2+ years of hands-on experience managing Amazon FBA inventory operations (Seller Central or Vendor Central) • Demonstrated experience with unfulfillable inventory workflows, removal orders, and disposition management • Proficiency with Amazon's FBA inventory reports, reconciliation tools, and Seller Support case management • Strong Excel or Google Sheets skills — ability to build and maintain reconciliation trackers and exception logs • High attention to detail and ability to manage multiple cases and SKUs simultaneously • Comfortable working independently with minimal supervision in a remote environment • Strong written communication skills in English — able to write clear Seller Support cases and internal status updates • Preferred Experience using third-party reimbursement or audit tools (e.g., GETIDA, Helium 10, Seller Investigators) • Familiarity with Amazon's reimbursement policies and claim windows for FBA lost, damaged, and inbound shipment claims • Experience working with multiple seller accounts or in an agency/managed services environment • Background in eCommerce operations, supply chain, or logistics • Experience building SOPs or process documentation for inventory exception workflows

🏖️ Benefits

• Remote Work: Work from anywhere—our team is global, and we value work-life balance. • Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us. • Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.