NextHire
Nexthire is a technology driven recruitment platform that enables companies to hire 2x faster with its advanced algorithms based on years of data.The leadership team has several decades of collective experience working for top product development companies in India. We believe in breaking the conventional ideas that have been rooted in the staffing industry. We provide end to end recruitment solutions and are developing amazing tools that will help shape the future of recruitment industry.Trusted by 100+ brands, MNCs and startups alike, we are creating a hiring experience like never before.
11 - 50 employees
Platform Engineer
Job not on LinkedIn
April 23
NextHire
Nexthire is a technology driven recruitment platform that enables companies to hire 2x faster with its advanced algorithms based on years of data.The leadership team has several decades of collective experience working for top product development companies in India. We believe in breaking the conventional ideas that have been rooted in the staffing industry. We provide end to end recruitment solutions and are developing amazing tools that will help shape the future of recruitment industry.Trusted by 100+ brands, MNCs and startups alike, we are creating a hiring experience like never before.
11 - 50 employees
📋 Description
• Handle day-to-day platform configurations related to user management, asset onboarding, hierarchy setup, and rule settings. • Perform basic functional and integration testing when new features, devices, or data sources are added to the platform. • Review system logs and backend data to identify and validate platform behavior and troubleshoot issues. • Be the first point of contact for client-reported issues; coordinate with internal tech teams for deeper investigation when required. • Conduct remote sessions with clients to understand problems and provide resolution or guidance. • Maintain accurate documentation of configurations, issue logs, and resolutions for traceability. • Collaborate closely with product, QA, and engineering teams during deployments or new feature rollouts. • Participate in UATs and support go-live testing for new customers.
🎯 Requirements
• 1–3 years of experience in a platform support / L1 tech support/testing role. • Exposure to platforms like SAP, WMS, TMS, CRM, or other enterprise systems. • Comfortable navigating admin dashboards, config panels, and handling data entries or mapping sheets. • Ability to read and interpret logs, error codes, and basic API responses (JSON/XML). • Strong troubleshooting mindset and eagerness to dig deep to identify issues. • Effective communicator — able to talk to clients professionally and confidently. • Basic understanding of platform lifecycle — configuration, deployment, testing, support. • Good to Have: • Exposure to telematics, IoT dashboards, or GPS-based platforms (though not mandatory). • Experience with Postman, SQL, or basic scripting/log analysis tools. • Ability to multitask across support tickets, testing, and documentation.
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