Customer Service Representative

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Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Handle inbound customer inquiries via phone, email, or chat professionally and promptly • Resolve customer issues, answer policy-related questions, and escalate complex cases as needed • Follow up on open items and ensure every customer interaction is closed properly • Maintain a professional, clear, and empathetic communication style across all channels • Navigate AMS 360 to access, update, and manage customer and policy records accurately • Process policy changes, endorsements, renewals, and cancellations within the system • Ensure data integrity across all records and flag discrepancies for review • Generate reports and pull information from AMS 360 to support internal and client needs • Maintain organized records and documentation for all customer interactions • Support internal teams with data entry, record updates, and workflow coordination • Identify recurring customer issues and surface them to the team for process improvement

🎯 Requirements

• Proven experience working with AMS 360 in a professional capacity • Background in insurance agency operations, customer service, or a related field • Strong written and verbal communication skills in English • High attention to detail and accuracy in data entry and record management • Organized, self-sufficient, and comfortable managing multiple open cases simultaneously • Comfortable working fully remotely with minimal oversight

🏖️ Benefits

• You will be paid in **USD** (bi-monthly: every 15th and 30th) • **Paid Time Off** in accordance with company policy • Observance of **Holidays** per company guidelines • **100% remote setup** so you can work wherever you're most productive • Stable, client-facing role with clear ownership over customer interactions • Direct impact on client satisfaction and retention