Hire Overseas
B2B • Recruitment • SaaS
Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.
Customer Success Engineer, AI & Automation, LATAM
Job not on LinkedIn
August 8
Hire Overseas
B2B • Recruitment • SaaS
Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.
📋 Description
• Our client is a fast-growing SaaS company leveraging the power of AI automation, voice agents, and API integrations to solve complex business problems at scale. They're looking for a Customer Success Engineer who can support clients from onboarding to long-term success—while building and optimizing automation workflows using industry-standard tools. • This is not a passive support role—you’ll be hands-on in designing and implementing technical solutions, refining customer success processes, and collaborating across departments to deliver measurable outcomes. If you’ve got a customer-first mindset paired with technical implementation experience and a passion for AI-driven tools, this is the opportunity for you. • Manage customer onboarding and implementation across various AI-powered automation solutions • Build and maintain automation workflows using tools like Make.com and Zapier • Guide customers through technical integrations, including APIs and webhooks • Collaborate with product and engineering teams to deliver client feedback and feature needs • Serve as the main point of contact for customer success, adoption, and retention • Help customers set up and optimize AI workflows, including voice agents, chat tools, and internal AI use cases • Maintain accurate internal documentation and help build customer-facing playbooks • Continuously improve onboarding processes, communication flows, and automation templates • Support reporting and insights tied to automation performance and client usage
🎯 Requirements
• 3–5+ years in Customer Success, Implementation, or Technical Onboarding, ideally with SaaS or API-based products • Strong experience with automation platforms like Make.com, Zapier, or similar tools • Working knowledge of AI/LLM tools, especially ChatGPT, Claude, or other voice/chat AI agents • Ability to work with APIs, webhooks, and other technical integrations (no need to be a full developer) • Excellent English communication (verbal + written) • Ability to manage multiple customer projects, timelines, and requests simultaneously • Confident building SOPs, internal systems, and scalable support processes • Proactive, self-managed, and capable of navigating ambiguity with confidence
🏖️ Benefits
• 💵 Get paid in USD every 15th & 30th of the month • 🌴 Up to 14 days paid time off annually, from day 1 • 📅 Observance of paid Philippine Regular Holidays (Flexibility of Holidays depending on place of residency) • 🏡 100% remote – work from anywhere • 🌍 Be part of meaningful, high-impact international projects • 🚀 Work with a fast-moving team where your ideas matter
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