Customer Support Specialist, AI SaaS Platform

🔥 9 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Manage and respond to inbound support requests through email and internal tools • Provide clear, empathetic, accurate responses to technical and non-technical users • Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing customer scenarios • Escalate complex or urgent issues to product and engineering teams • Support real-time inquiries inside community spaces such as Discord • Identify recurring questions, bugs, and product gaps and document them clearly • Contribute updates to help center articles, troubleshooting guides, and internal documentation • Provide structured feedback to cross-functional teams on customer sentiment and usability • Work with engineering, product, and operations teams to close support loops • Share insights that improve onboarding, documentation, and user experience • Help refine internal support systems, workflows, and templates • Complete prequalifying questions, a video introduction, and a role-specific assessment if applicable • Participate in recruitment, executive, and client interviews • Complete background and reference checks

🎯 Requirements

• 2 to 3 years of experience in customer support, ideally within SaaS or technical environments • Strong written English with a clear, concise, customer-centered communication style • Ability to manage multiple tickets or conversations simultaneously without losing accuracy • Comfortable using tools such as Plain, Intercom, Zendesk, or similar platforms • Tech-curious and able to learn APIs, integrations, or workflow systems quickly • Availability to meet the required working-hours overlap • Experience supporting developer tools, AI products, or community-based support environments is nice to have • Prior experience supporting customers across multiple time zones is nice to have • Updated resume required • Short Loom video (1 to 2 minutes) introducing yourself and describing your experience supporting SaaS or technical products required

🏖️ Benefits

• Paid bi-monthly (every 15th and 30th) • Paid Time Off per company policy • Observance of Holidays per company guidelines • 100% remote setup • Opportunity to support a global customer base • Work inside a fast-moving AI-focused environment