Director of Operations

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🕒 December 11, 2025

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Remote Raven

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Remote Raven is a company that connects businesses with highly qualified virtual assistants to fill various roles across multiple industries. They focus on providing professional, college-educated, and well-trained remote workers from the Philippines who can handle diverse tasks, including customer service, bookkeeping, digital marketing, HR, healthcare, and web development among others. Remote Raven ensures that these remote workers are fluent in English and hold relevant degrees or certifications. They offer a simple and affordable recruiting process without start-up fees, aiming to help companies streamline their staffing needs with reliable remote personnel.

📋 Description

• Oversee the day-to-day operations of both practice locations, ensuring a smooth and efficient workflow. • Develop, implement, and monitor operational policies and procedures. • Coordinate with clinical staff to ensure proper scheduling and patient flow. • Ensure that both locations are fully staffed, including hiring, training, and managing administrative and support staff. • Manage the maintenance and procurement of office equipment and medical supplies. • Oversee the DME (CPAP) staff and business. • Develop and manage the practice’s budget, including forecasting and financial reporting. • Oversee billing and coding processes to ensure accuracy and compliance with regulations. • Monitor accounts receivable and payable, working to maximize collections and reduce outstanding balances. • Conduct regular financial reviews and present findings to the practice owners. • Identify and implement strategies to increase profitability and reduce costs. • Ensure compliance with federal, state, and local healthcare regulations, including HIPAA, OSHA, and other relevant laws. • Develop and implement policies to maintain the privacy and security of patient information. • Conduct regular audits to ensure compliance with clinical and administrative standards. • Manage risk by implementing safety protocols and ensuring staff are trained on emergency procedures. • Ensure a high standard of patient care and satisfaction across both locations. • Address and resolve patient complaints and concerns promptly. • Oversee the management of patient records, ensuring accuracy, confidentiality, and compliance with legal requirements. • Implement patient feedback systems to continually improve the patient experience. • Recruit, train, and supervise administrative and support staff, including oversight of the sleep lab and staff. • Conduct regular performance evaluations and provide coaching and professional development opportunities. • Conduct regular staff meetings to ensure clear communication and address any issues. • Implement staff development and continuing education programs to maintain high standards of care. • Ensure compliance with labor laws, employment policies, and healthcare regulations. • Foster a positive work environment that promotes teamwork and professional growth. • Develop and implement staffing plans that ensure adequate coverage at both locations. • Work with the practice owner to develop and implement long-term strategic goals. • Identify opportunities for growth, including new services, partnerships, and expansion. • Monitor industry trends and developments in sleep medicine to keep the practice competitive. • Develop and implement marketing strategies to attract new patients and retain existing ones. • Oversee the implementation and maintenance of electronic health records (EHR) and practice management software. • Ensure staff are properly trained on the use of technology systems. • Identify opportunities to leverage technology to improve efficiency and patient care.

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field (Master’s degree preferred). • Minimum of 5 years of experience in medical practice management • Strong knowledge of healthcare regulations, including HIPAA, OSHA, and CMS guidelines. • Experience in financial management, including budgeting, billing, and revenue cycle management. • Excellent leadership, communication, and interpersonal skills. • Proficiency in EHR systems, practice management software, and Microsoft Office Suite. • Experience with management of people and teams