IT Systems and Web Administrator

🔥 0 minutes ago

🌐 Kenya, Pakistan, +1 more countries – Remote

🇰🇪 Kenya – Remote 🇵🇰 Pakistan – Remote 🇵🇭 Philippines – Remote

💵 $10 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🖥️ Administration

🚫👨‍🎓 No degree required

👻 Ghost score 4%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote Raven

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Remote Raven is a company that connects businesses with highly qualified virtual assistants to fill various roles across multiple industries. They focus on providing professional, college-educated, and well-trained remote workers from the Philippines who can handle diverse tasks, including customer service, bookkeeping, digital marketing, HR, healthcare, and web development among others. Remote Raven ensures that these remote workers are fluent in English and hold relevant degrees or certifications. They offer a simple and affordable recruiting process without start-up fees, aiming to help companies streamline their staffing needs with reliable remote personnel.

📋 Description

• Manage, maintain, and troubleshoot company IT systems, software, email accounts, and technical infrastructure • Maintain secure inventories of IT systems, administrator accounts, credentials, software licenses, and vendor access • Manage user permissions, MFA, account recovery, and system access controls • Administer the organization's Zoho suite, including Zoho Desk, Cliq, Workplace, Forms, Sheets, People, Campaigns, and Sign • Create and troubleshoot digital forms, templates, workflows, automations, and integrations within Zoho • Develop, customize, troubleshoot, and maintain the company website using HTML, CSS, and JavaScript • Manage website hosting, domains, DNS, SSL certificates, content management systems, and third-party integrations • Administer approved AI tools including ChatGPT, Claude, Microsoft Copilot, and Google Gemini • Support AI workflow automation while protecting confidential and patient information and complying with HIPAA requirements • Monitor and respond to website security issues, suspicious activity, phishing attempts, and potential cyberattacks • Coordinate incident response, remediation, backups, and recovery with specialists or vendors • Manage RingCentral accounts, extensions, phone configurations, call routing, voicemail, and communication settings • Support eClinicalWorks and other healthcare practice management systems • Manage insurance payer portals and referral platforms including Lyra, ComPsych, Zocdoc, and Psychology Today • Maintain social media accounts, online reviews, website content, provider listings, and online directories • Manage vendor accounts, subscriptions, billing contacts, renewals, and service records • Set up and remove staff and provider access across company systems during onboarding and offboarding • Maintain technical documentation, system inventories, recovery procedures, and operational continuity records • Assist management with technical reporting, process improvement, and continuity planning

🎯 Requirements

• Minimum 2 years of experience in IT systems administration, website maintenance, or a comparable technical support role • Working knowledge of HTML, CSS, and JavaScript • Experience with website hosting and troubleshooting, including GoDaddy, DNS management, and SSL • Experience with Zoho applications or a comparable cloud-based operations platform • Experience with RingCentral or a similar VoIP and communications platform • Strong understanding of user access management, account security, MFA, phishing prevention, data backups, and cybersecurity best practices • Experience with staff onboarding and offboarding across multiple systems • Strong troubleshooting, documentation, and organizational skills • Experience working with remote or international teams • Reliable high-speed internet connection and a professional, secure home workspace • Healthcare experience, including HIPAA compliance and EHR/EMR troubleshooting, preferred • Familiarity with insurance payer portals, referral platforms, or behavioral health practice systems preferred • Experience with AI tools and platform administration preferred • Experience with integrations, automation, and workflow tools preferred • Basic social media administration experience preferred

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