Security Operations Analyst

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Remote Raven

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HR Tech • Recruitment • B2B

Remote Raven is a company that connects businesses with highly qualified virtual assistants to fill various roles across multiple industries. They focus on providing professional, college-educated, and well-trained remote workers from the Philippines who can handle diverse tasks, including customer service, bookkeeping, digital marketing, HR, healthcare, and web development among others. Remote Raven ensures that these remote workers are fluent in English and hold relevant degrees or certifications. They offer a simple and affordable recruiting process without start-up fees, aiming to help companies streamline their staffing needs with reliable remote personnel.

11 - 50 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Monitor and respond to automated alerts generated through Verkada’s security platform. • Review associated video clips, metadata, motion events, and live feeds to determine threat level or action required. • Classify events using TMA-AVS-01 Alarm Validation Standards to determine proper escalation levels. • Issue real-time talk-down commands through enabled speaker systems to deter unauthorized activity. • Follow established escalation protocols, including contacting clients, notifying law enforcement, or dispatching Transcend Patrol units when applicable. • Document all activity through TrackTik, including Daily Activity Reports (DARs), Incident Reports (IRs), and event summaries. • Maintain situational awareness across multiple client sites and monitoring queues simultaneously. • Prioritize alerts based on severity, immediacy, and client-specific protocols. • Maintain communication professionalism, even in high-pressure or emergency situations. • Perform shift handoff procedures to ensure continuity of monitoring operations. • Report system issues, camera outages, or platform anomalies to TSOC leadership for resolution. • Adhere to all Transcend policies, procedures, and confidentiality requirements.

🎯 Requirements

• College coursework in Criminal Justice, Cybersecurity, or related field preferred. • Prior experience in a Security Operations Center (SOC/TSOC), dispatch center, call center, security monitoring center, or military operations environment preferred. • Strong computer proficiency; able to learn and operate multiple software platforms simultaneously. • Ability to remain focused while handling high alert volume and multitasking across multiple screens and systems. • Excellent written communication skills for accurate reporting and documentation. • Ability to issue confident, professional verbal commands over public-address/talkdown systems. • Strong situational awareness and decision-making abilities under pressure. • Ability to follow detailed protocols and escalate appropriately based on threat level.