Account Program Management Lead

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Hitachi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🤖 Artificial Intelligence

⚡ Energy

🚗 Transport

Artificial Intelligence • Energy • Transport

Hitachi, Ltd. is a global company that operates in various sectors with a focus on social innovation. Hitachi provides advanced digital solutions, services, and technologies under its brand 'Lumada' to solve customers’ challenges and enhance societal value. The company is committed to sustainability and environmental, social, and governance (ESG) initiatives, aiming to improve quality of life through technologies that foster a sustainable society. Hitachi's products and solutions span digital systems, green energy, mobility, and connective industries, promoting digital transformation of business systems and social infrastructure. Founded in 1910, Hitachi's long-standing dedication to innovation and societal development makes it a leader in driving positive change worldwide.

📋 Description

• Lead the planning and execution of strategic account programs aligned to account growth objectives and customer priorities • Develop and manage annual account engagement roadmaps across strategic accounts • Coordinate cross-functional teams to ensure successful delivery of account initiatives • Translate account strategies into structured execution plans with measurable outcomes • Ensure alignment between account objectives, customer priorities, and One Hitachi growth ambitions • Lead the design and execution of customer-facing engagement programs, including Account Workshops, Account Planning sessions, One Hitachi Workshops, Executive Briefings • Coordinate customer engagement activities across regions and Business Units • Ensure engagements are outcome-driven and linked to strategic opportunities • Support customer relationship development through structured engagement planning • Establish and manage strategic opportunity acceleration programs • Support Global Account Managers (GAMs) and Regional Account Managers (RAMs) in coordinating complex pursuits • Drive cross-BU collaboration on large-scale opportunities • Coordinate pursuit reviews, governance gates, and executive sponsorship activities • Monitor opportunity progression and facilitate issue resolution where required • Ensure pursuit activities remain aligned with account growth strategies • Act as the central orchestrator across Hitachi Business Units for strategic account initiatives • Facilitate alignment between Digital, Energy, Rail, Industrial, Mobility, and other Hitachi businesses • Coordinate joint value proposition development and integrated solution positioning • Drive collaboration forums and alignment workshops • Ensure consistent messaging and customer engagement across the organization • Establish program plans and governance for strategic workshops and customer summits • Manage planning timelines, logistics, communications, budgets, and stakeholder coordination • Coordinate pre-event preparation, content development, and executive participation • Ensure workshop outputs translate into actionable account plans and opportunity roadmaps • Capture outcomes, lessons learned, and follow-through actions • Establish governance frameworks to support strategic account programs • Lead regular program reviews and executive reporting • Track progress against defined objectives, milestones, and key performance indicators • Prepare executive dashboards, status reports, and business updates • Ensure accountability and ownership across stakeholders • Identify risks, dependencies, and mitigation actions • Manage relationships with external consultants, facilitators, contractors, and service providers supporting account initiatives • Define scope of work, deliverables, and performance expectations • Ensure external resources deliver value aligned with program objectives • Coordinate onboarding, engagement, and performance reviews of contracted resources • Manage budgets and commercial oversight associated with third-party support • Capture and institutionalize best practices across account programs • Contribute to the development of repeatable One Hitachi engagement and pursuit methodologies • Standardize program management approaches, templates, and governance models • Support capability development across account teams • Drive innovation in customer engagement and account growth practices

🎯 Requirements

• Bachelor's Degree in Engineering, Business, Management, Marketing, or related discipline • Extensive experience in Program Management, Strategic Account Management, Sales Operations, Business Development, Consulting, or Customer Success • Proven ability to manage complex, cross-functional programs in a global environment • Strong stakeholder management and executive communication skills • Experience facilitating workshops, strategic planning sessions, and executive engagements • Strong commercial awareness and understanding of opportunity pursuit processes • Experience managing third-party suppliers, consultants, or contractors • Ability to influence across multiple organizations and leadership levels without direct authority • Excellent organizational, analytical, and problem-solving skills • Willingness and openness to travel up to 20% • Cultural sensitivity and openness to work in an international business environment across all time zones.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities