Chinese Speaking Analyst

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June 26

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Hitachi

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Artificial Intelligence • Energy • Transport

Hitachi, Ltd. is a global company that operates in various sectors with a focus on social innovation. Hitachi provides advanced digital solutions, services, and technologies under its brand 'Lumada' to solve customers’ challenges and enhance societal value. The company is committed to sustainability and environmental, social, and governance (ESG) initiatives, aiming to improve quality of life through technologies that foster a sustainable society. Hitachi's products and solutions span digital systems, green energy, mobility, and connective industries, promoting digital transformation of business systems and social infrastructure. Founded in 1910, Hitachi's long-standing dedication to innovation and societal development makes it a leader in driving positive change worldwide.

25801 - 25801 employees

Founded 1910

🤖 Artificial Intelligence

⚡ Energy

🚗 Transport

📋 Description

• The GCC Professional is responsible for receiving and processing requests from customers, partners, engineers, and internal teams, in accordance with standard operating procedures (SOPs) using the knowledge base. • This is a critical role that will set lasting first impressions with our customers and our Partners. • These lasting impressions create loyalty and help drive future revenue. • Handle incoming and outgoing calls from customers, partners, and engineers in the required languages. • Create cases in Hitachi Vantara CRM (Salesforce) following SOPs through the knowledge base. • Manage calls/cases effectively from start to finish, obtaining updates and providing them to the relevant parties involved. • Achieve allocated administration tasks set daily, weekly, and/or monthly. • Follow established escalation procedures to transfer call/case/information to all levels of management and support groups. • Follow up Pass-Through Support cases to Hitachi Vantara Partners aligned to products where a Pass-Through support model is in place and manage through to case resolution and closure. • Provide first-line support for our support portal inquiries. • Available to work a 7x24 shift rotation as required.

🎯 Requirements

• Educated to degree level or equivalent experience in required languages • Fluent command of spoken and written English; articulate with clear communication • Strong and confident communicator in the required languages • Team player able to work under pressure • Ability to operate and produce quality work in a busy environment • Experienced in call centre and customer service environments • Professional telephone manner • Computer literate with knowledge of software packages such as Microsoft Office and Outlook • Experience working in call centres using call management systems • Working knowledge of other applications such as Salesforce • Experience in the culture of the spoken language • Experience with any additional languages (not in the pre-requisite)

🏖️ Benefits

• We help take care of your today and tomorrow with industry-leading benefits, support, • We're champions of life balance and offer flexible arrangements that work for you (role and location dependent). • We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. • So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.