Senior Field Service Engineer

Job not on LinkedIn

🕒 March 4

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

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Hitachi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🤖 Artificial Intelligence

⚡ Energy

🚗 Transport

Artificial Intelligence • Energy • Transport

Hitachi, Ltd. is a global company that operates in various sectors with a focus on social innovation. Hitachi provides advanced digital solutions, services, and technologies under its brand 'Lumada' to solve customers’ challenges and enhance societal value. The company is committed to sustainability and environmental, social, and governance (ESG) initiatives, aiming to improve quality of life through technologies that foster a sustainable society. Hitachi's products and solutions span digital systems, green energy, mobility, and connective industries, promoting digital transformation of business systems and social infrastructure. Founded in 1910, Hitachi's long-standing dedication to innovation and societal development makes it a leader in driving positive change worldwide.

📋 Description

• Perform complex installations, preventative maintenance, troubleshooting, and repair of Hitachi's advanced industrial, medical, or IT systems at customer sites. • Diagnose and resolve intricate hardware and software issues. • Provide comprehensive technical support and training to customers on product operation, maintenance, and best practices. • Lead and mentor junior field service engineers. • Manage service calls and schedules efficiently. • Document all service activities using designated service management systems. • Collaborate closely with internal engineering, sales, and support teams to address customer feedback.

🎯 Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field; equivalent practical experience will be considered. • Proven years of progressive experience in field service engineering, specifically supporting complex industrial, medical, or IT hardware and software systems. • Extensive expertise in troubleshooting and repairing complex electromechanical systems, high-precision equipment, or networked IT infrastructure. • Strong understanding of diagnostic tools, test equipment, and software applications relevant to Hitachi's product lines. • Proficiency in reading and interpreting technical schematics, blueprints, and manuals. • Valid driver's license and a clean driving record are required. • Ability to travel frequently, potentially including overnight stays, to customer locations. • Physical ability to lift and move equipment (up to 50 lbs) and work in various industrial or clinical environments. • Prior experience with Hitachi products or similar complex systems is highly desirable.

🏖️ Benefits

• Technical support and training to customers. • Opportunities for service contract renewals and upgrades. • Participation in on-call rotations and travel to various customer locations as required.