Service Desk Consultant

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hitachi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

Hitachi, Ltd. is a global company that operates in various sectors with a focus on social innovation. Hitachi provides advanced digital solutions, services, and technologies under its brand 'Lumada' to solve customers’ challenges and enhance societal value. The company is committed to sustainability and environmental, social, and governance (ESG) initiatives, aiming to improve quality of life through technologies that foster a sustainable society. Hitachi's products and solutions span digital systems, green energy, mobility, and connective industries, promoting digital transformation of business systems and social infrastructure. Founded in 1910, Hitachi's long-standing dedication to innovation and societal development makes it a leader in driving positive change worldwide.

📋 Description

• Deliver critical IT support across infrastructure, applications, and end-user technologies • Collaborate with Infrastructure, Security, Application Support, and Business Operations teams • Mentor and support Service Desk Associates and Consultants • Drive accountability, continuous learning, and customer excellence • Act as the senior escalation point for complex and high-impact incidents • Drive root cause analysis, problem management, and permanent resolutions • Lead Service Desk operations through KPI/SLA reporting, process optimization, knowledge management, vendor coordination, and continuous service improvement • Provide coaching, training, performance feedback, resource planning, scheduling support, and quality assurance reviews • Partner with cross-functional teams on incident response, change management, disaster recovery, security events, automation, and service delivery enhancements • Evaluate and implement new technologies, self-service tools, and automation solutions • Participate in major incidents, service improvements, digital transformation initiatives, and business-critical projects

🎯 Requirements

• 5+ years of progressive IT support experience with leadership, mentoring, or senior-level Service Desk responsibilities • Strong expertise supporting enterprise Windows/Mac environments • Experience with Active Directory/Azure AD • Experience with networking and cloud productivity platforms • Knowledge of IT service management processes • Experience managing incident and problem management activities • Experience with service improvement initiatives, KPI/SLA reporting, and stakeholder communications • Leadership, coaching, communication, vendor management, and cross-functional collaboration skills • Ability to perform under pressure • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience

🏖️ Benefits

• Industry-leading benefits, support, and services supporting holistic health and wellbeing • Flexible arrangements that work for you (role and location dependent) • Autonomy, freedom, and ownership in work • Inclusive culture based on mutual respect and merit-based systems • Reasonable accommodations during the recruitment process