Customer Support Representative

🔥 0 minutes ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HKR

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

👥 HR Tech

🤝 B2B

📋 Compliance

HR Tech • B2B • Compliance

HKR is a global HR solutions provider that specializes in recruiting worldwide talent, handling payroll and compliance, and offering comprehensive onboarding support, resulting in a streamlined experience for businesses. By simplifying the complexities of global hiring, HKR allows companies to focus on growth while ensuring they remain compliant in over 150 countries. Their tailored recruiting solutions and dedicated support teams empower businesses to scale efficiently and effectively.

📋 Description

• Respond to customer questions and issues across email, live chat, and Zoom, resolving as much as possible on first contact • Translate complex product issues into clear, friendly explanations for non-technical restaurant owners and staff • Prioritize the support queue dynamically to meet response targets such as Time to First Response • Write organized, actionable bug reports and feature feedback for Product and Engineering, and follow up until resolution • Identify recurring issue patterns and proactively flag trends • Contribute to and maintain help documents, macros, and internal knowledge base articles • De-escalate frustrated or urgent customers • Participate in a shared weekend on-call rotation to support restaurants outside standard weekday hours

🎯 Requirements

• Strong technical aptitude and ability to explain complex issues simply and patiently • Proven experience supporting customers across email, live chat, and video platforms such as Zoom • Genuine motivation for support work and solving customer problems • Comfortable working with support metrics including Time to First Response, resolution time, and CSAT • Experience partnering with Product and Engineering teams, including writing clear bug tickets • Highly organized and capable of managing a dynamic workload • Availability for occasional weekend shifts as part of an on-call rotation

🏖️ Benefits

• Fair market pay • Remote, full-time job • Independent contractor arrangement • Afternoon US schedule in shifts with 1 hour of lunch break • Start-up culture, young team, no egos, no BS