Seasonal Customer Support Associate

🔥 12 hours ago

🇵🇭 Philippines – Remote

💵 $550 / month

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HKR

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

👥 HR Tech

🤝 B2B

📋 Compliance

HR Tech • B2B • Compliance

HKR is a global HR solutions provider that specializes in recruiting worldwide talent, handling payroll and compliance, and offering comprehensive onboarding support, resulting in a streamlined experience for businesses. By simplifying the complexities of global hiring, HKR allows companies to focus on growth while ensuring they remain compliant in over 150 countries. Their tailored recruiting solutions and dedicated support teams empower businesses to scale efficiently and effectively.

📋 Description

• Assist a US-based partner by communicating with customers in English via email or live chat, with no voice/phone interactions • Provide order status updates, including tracking links and emailing printers • Help customers set up exchanges for sizing issues and send replacements for damaged items • Support customers with editing orders, including shipping address, information, and item details • Make inquiries and identify specific apparel designs customers are looking for on the site • Complete approximately two weeks of training using Google Meet, screen sharing, and provided documentation

🎯 Requirements

• Previous experience in a similar position, with a background in customer support or customer operations • Experience working as an individual contractor in a past company • Excellent communication skills, especially in English, with at least C1 proficiency, written and spoken • Ability to maintain composure and customer focus while troubleshooting and solving issues • Tech-savvy and comfortable using apps • Strong internet connection • PC/laptop with webcam (BYOD — Bring Your Own Device) • Must be based in the Philippines

🏖️ Benefits

• Remote, full-time job • Rotating shifts: 3 PM - 12 AM / 9 PM - 6 AM schedule (with 1 hour of lunch break) • Flexible ability to switch between shifts • Training session with Google Meet, screen sharing, and needed documentation • Start-up culture, young team, no egos, no BS