Customer Success Manager

Yesterday

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $120k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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HockeyStack

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B2B • Enterprise • Marketing

HockeyStack is a comprehensive analytics platform designed for B2B marketing and sales teams. It provides advanced features such as marketing reporting, account-based marketing (ABM), and AI analytics to help businesses generate more pipeline and accelerate revenue. The platform offers tools for creating detailed buyer journeys, multi-touch attribution models, and real-time insights. With no-code implementation and seamless integration capabilities, HockeyStack is used by B2B leaders to connect and analyze data from various tech stacks, driving better go-to-market strategies. It emphasizes privacy with GDPR-compliant data storage and supports teams with a unified view of their marketing and sales efforts.

51 - 200 employees

🤝 B2B

🏢 Enterprise

💰 Seed Round on 2023-11

📋 Description

• Own the full customer lifecycle—onboarding, activation, adoption, growth • Define and execute value roadmaps for every account • Operate as a strategic partner across marketing, sales, and revenue teams • Proactively surface insights and opportunities to help customers expand their use of the platform • Track, measure, and prove ROI relentlessly • Move seamlessly across Enterprise, Mid-Market, and SMB segments • Work cross-functionally to eliminate friction and solve hard problems fast • Act as the voice of the customer

🎯 Requirements

• 3–6 years of experience in a Customer Success, Account Management, or Consulting role at a B2B SaaS company • Proven ability to manage a portfolio of customers and deliver results across onboarding, adoption, and expansion • Experience with value-based selling and communicating ROI to executive stakeholders • Strong understanding of GTM functions and familiarity with revenue and marketing data • Comfortable with both high-touch and tech-touch motions across customer segments • Ability to work cross-functionally and drive alignment around customer outcomes

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development • Remote work options