Customer Support Specialist – Mandarin, English

🔥 24 minutes ago

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Holafly

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

✈️ Travel

📡 Telecommunications

👥 B2C

💰 $112.9k Seed Round - Holafly on 2019-06

Travel • Telecommunications • B2C

Holafly is a travel connectivity provider that sells eSIMs and prepaid international SIM cards to travelers, enabling mobile data access across multiple countries without relying on traditional roaming plans. It operates primarily through an online storefront and targets consumers such as tourists and digital nomads who need short-term, flexible mobile data while abroad.

📋 Description

• Resolve complex connectivity issues across chat, email, and video to ensure every traveller stays online. • Master the eSIM lifecycle, guiding users through activation to troubleshooting with speed and precision. • Advocate for the user by collaborating with internal teams to identify and eliminate recurring pain points. • Optimise support workflows, processing orders and refunds while maintaining a high standard of accuracy. • Achieve top-tier satisfaction metrics, focusing on first-contact resolution and empathetic communication. • Foster long-term loyalty by building trust-based relationships through every interaction.

🎯 Requirements

• Proven experience in high-volume customer service (BPO, E-commerce, or Travel tech preferred). • Fluent English (C1 level) and Mandarin, ability to deliver clear, empathetic support across written and verbal channels. • Tech-savviness, with the ability to navigate CRM systems and troubleshoot digital products independently. • Remote-work proficiency, demonstrating self-motivation and discipline in a distributed environment. • Schedule flexibility to support our global users (9-hour rotating shifts, including evenings/weekends). • Bonus Points: Proficiency in additional languages. • Prior experience in the travel or telecommunications sector.

🏖️ Benefits

• Remote-first culture with flexible working hours to support work–life balance. • Work within a fast-paced, international team where your impact is visible from day one. • Opportunities for continuous learning, professional development and career progression across a scaling global company. • Competitive salary and benefits package aligned with experience and market standards.