Regional Network Operations Manager – Americas

Job not on LinkedIn

🔥 0 minutes ago

🌐 Colombia, Mexico, +2 more countries – Remote

🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇵🇦 Panama – Remote 🇬🇹 Guatemala – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🌐 Network Operations

👻 Ghost score 10%

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Holafly

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

✈️ Travel

📡 Telecommunications

👥 B2C

💰 $112.9k Seed Round - Holafly on 2019-06

Travel • Telecommunications • B2C

Holafly is a travel connectivity provider that sells eSIMs and prepaid international SIM cards to travelers, enabling mobile data access across multiple countries without relying on traditional roaming plans. It operates primarily through an online storefront and targets consumers such as tourists and digital nomads who need short-term, flexible mobile data while abroad.

📋 Description

• Own the end-to-end incident lifecycle for Holafly’s global connectivity services, from detection and impact assessment through technical investigation, service restoration, customer recovery validation and closure • Act as Incident Commander for major network incidents • Coordinate L1/L2 teams, MNOs, IMSI providers, IPX/GRX partners and core-network vendors through resolution • Lead and develop a team of 5–10 Network Operations engineers • Provide technical mentoring, escalation guidance and performance management • Maintain technical ownership of live roaming and core-network services, including Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, IPX/GRX, routing, Local Breakout and 4G/5G connectivity • Analyse traces, logs and network behaviour • Drive RCA, Problem Management and permanent corrective actions for major and recurring incidents • Challenge vendor responses and ensure preventive improvements are completed • Own network performance, monitoring and operational improvement using KPIs including first-attach success, session-establishment success, latency, packet loss, throughput, availability and MTTR • Ensure seamless follow-the-sun handover between regional teams

🎯 Requirements

• 15+ years of experience in Mobile Telecommunications • Strong exposure to Core Network, International Roaming, Packet Core, IMSI/SIM technologies, IPX/GRX and mobile data services • Strong technical knowledge of LTE/4G and 5G NSA/SA roaming architectures, including Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, routing and Local Breakout environments • Proven experience leading major network incidents and technical troubleshooting • Ability to analyse signalling traces, PCAPs, logs and network KPIs and drive incidents through restoration, RCA and permanent corrective action • Previous people-management experience, ideally leading a Network Operations, NOC, Core Network or Incident Management team of approximately 5–10 engineers • Strong understanding of IP networking and roaming connectivity, including BGP, TCP/IP, DNS, firewalls, NAT, IPX/GRX, Diameter and associated troubleshooting methodologies • Strong communication and stakeholder-management skills in English • Ability to coordinate global MNOs, IMSI providers, IPX/core vendors and internal teams • Nice to have: Certifications in AWS, Cisco, or Project Management (PMP/Agile) • Nice to have: Knowledge of eSIM orchestration and GSMA standards

🏖️ Benefits

• 100% Remote & Flexible Culture: Work from anywhere with a high level of trust and ownership in Europe • Performance bonuses • Health coverage • Professional learning stipends • Opportunity to lead 5G transformation and cloud-native telecom architecture • Global Scale & Impact: Directly shape the connectivity experience for millions of international travelers worldwide