Regional Network Operations Manager – APAC

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🌐 Network Operations

👻 Ghost score 10%

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Holafly

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

✈️ Travel

📡 Telecommunications

👥 B2C

💰 $112.9k Seed Round - Holafly on 2019-06

Travel • Telecommunications • B2C

Holafly is a travel connectivity provider that sells eSIMs and prepaid international SIM cards to travelers, enabling mobile data access across multiple countries without relying on traditional roaming plans. It operates primarily through an online storefront and targets consumers such as tourists and digital nomads who need short-term, flexible mobile data while abroad.

📋 Description

• Own the end-to-end incident lifecycle for Holafly’s global connectivity services, from detection and impact assessment through technical investigation, service restoration, customer recovery validation and closure • Act as Incident Commander for major network incidents • Coordinate L1/L2 teams, MNOs, IMSI providers, IPX/GRX partners and core-network vendors • Maintain clear technical ownership until incident resolution • Lead and develop a team of 5–10 Network Operations engineers • Provide technical mentoring, escalation guidance and performance management • Ensure strong operational readiness across the team • Maintain technical ownership of live roaming and core-network services • Independently analyse traces, logs and network behaviour • Drive RCA, Problem Management and permanent corrective actions for major and recurring incidents • Challenge vendor responses where required and ensure preventive improvements are completed • Own network performance, monitoring and operational improvement • Track KPIs including first-attach success, session-establishment success, latency, packet loss, throughput, availability and MTTR • Ensure seamless follow-the-sun handover between regional teams

🎯 Requirements

• 15+ years of experience in Mobile Telecommunications • Strong exposure to Core Network, International Roaming, Packet Core, IMSI/SIM technologies, IPX/GRX and mobile data services • Strong technical knowledge of LTE/4G and 5G NSA/SA roaming architectures • Knowledge of Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, routing and Local Breakout environments • Proven experience leading major network incidents and technical troubleshooting • Ability to analyse signalling traces, PCAPs, logs and network KPIs • Ability to drive incidents through restoration, RCA and permanent corrective action • Previous people-management experience, ideally leading a Network Operations, NOC, Core Network or Incident Management team of approximately 5–10 engineers • Strong understanding of IP networking and roaming connectivity, including BGP, TCP/IP, DNS, firewalls, NAT, IPX/GRX and Diameter • Strong communication and stakeholder-management skills in English • Ability to coordinate global MNOs, IMSI providers, IPX/core vendors and internal teams • Nice to have: Certifications in AWS, Cisco, or Project Management (PMP/Agile) • Nice to have: Knowledge of eSIM orchestration and GSMA standards

🏖️ Benefits

• 100% Remote & Flexible Culture: Work from anywhere with a high level of trust and ownership in Europe • Performance bonuses • Health coverage • Professional learning stipends • Opportunity to lead 5G transformation and cloud-native telecom architecture at a fast-scaling tech enterprise • Global impact shaping connectivity for millions of international travelers worldwide