Third Party Medical Collector

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Hollis Cobb Associates

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1977

🤝 B2B

☁️ SaaS

⚕️ Healthcare Insurance

B2B • SaaS • Healthcare Insurance

Hollis Cobb Associates is a revenue cycle management and healthcare services company that partners with hospitals and healthcare providers to optimize billing, collections, and patient access processes. They combine hands-on services—front-end patient access, pre-authorization support, accounts receivable management, denials resolution, and bad-debt collections—with software products (fae for financial assistance and passage for automated pre-authorization) to streamline workflows, reduce denials, and improve cash recovery. Hollis Cobb positions itself as a B2B provider using technology and experienced staff to increase efficiency and patient satisfaction for clients nationwide.

📋 Description

• Professionally persuade patients to pay on past due medical debts • Overcome stalls and objections and suggest money sources for debt payment • Leave messages with consumers informing them of contact points via a mandated script • Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system • Adhere to the production standards set for the department and client • Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements • Other duties as assigned by manager

🎯 Requirements

• A high school diploma or GED is required • 1 year of relevant experience is preferred • Previous experience in medical collections is required • Previous experience working in a call center environment required • Strong organization and communication skills • Ability to use professional language and grammar • Understanding and fully comply with all Federal and State regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures • Intermediate to advanced Microsoft skills in Word and Excel • Strong multi-tasking skills and the ability to handle a high call volume in a fast paced environment • Strong telephone communication and negotiation abilities • Ability to compute math calculations using addition, subtraction, multiplication, division, and percentages • Ability to type minimum of 25 wpm.

🏖️ Benefits

• Medical • Health Savings Account for High Deductible Medical plan • Dental • Vision • Life Insurance • Disability Insurance • Retirement with Company Matching • Paid Time Off & Holidays • Employee Assistance Program • Referral Program