Automotive Call Center Advisor

🔥 8 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Holman

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

🏭 Manufacturing

Insurance • Consulting • Manufacturing

Holman is a company that provides a unique set of complementary services related to the automotive industry. They specialize in fleet management, upfitting, vehicle sales, parts and logistics, and insurance solutions. Holman also engages in growth ventures that invest in the future of mobility, listening to customer needs and creating tailored solutions.

📋 Description

• Collaborate with internal teams and provide technical support grounded in real-world automotive mechanical experience • Assess the necessity, scope, and accuracy of recommended repairs based on industry standards and hands-on experience • Ensure repair and maintenance work is performed appropriately and priced fairly • Identify opportunities for cost savings through technical review and, when appropriate, negotiate repairs; document all savings realized • Ensure preventative maintenance schedules are technically sound and consistently followed • Maintain individual performance metrics at or above established goals • Contribute positively to team morale and demonstrate professionalism in all interactions • Adapt to operational changes while remaining calm, professional, and solution-focused under pressure • Maintain a professional image, strong work ethic, and accountability in a fully remote environment

🎯 Requirements

• Bilingual - English/French • Valid mechanic’s license 310S or 310T • 5+ years of hands-on experience in automotive or truck repair • 5+ years relevant experience in a contact center setting (Asset) • Post-Secondary Education (i.e. College diploma, Certificate, or Apprenticeship) (Asset) • Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint (Asset) • ASE certification or willing to obtain within established timeline set by ARI

🏖️ Benefits

• Competitive pay and bonus • Health insurance • Dental insurance • Life insurance • 100% tuition reimbursement based on grade performance • Group RRSP • On the job training and development • Paid Time Off (PTO) • Paid Holidays • Bereavement and Jury Duty leave • Paid Pregnancy/Parental leave • Paid Military Leave