Hometap
Finance • Fintech • Real Estate
Hometap is a financial services company that provides homeowners with access to their home equity without the need to sell or take on traditional debt. Through their home equity investments, Hometap allows homeowners to achieve financial goals while retaining ownership of their property. This innovative approach offers financial flexibility, enabling users to fund various personal and business expenses, including debt repayment, education, and home improvements, without the stress of monthly payments or accumulating debt.
Homeowner Support Specialist
November 5
🇺🇸 United States – Remote
💵 $60k / year
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Hometap
Finance • Fintech • Real Estate
Hometap is a financial services company that provides homeowners with access to their home equity without the need to sell or take on traditional debt. Through their home equity investments, Hometap allows homeowners to achieve financial goals while retaining ownership of their property. This innovative approach offers financial flexibility, enabling users to fund various personal and business expenses, including debt repayment, education, and home improvements, without the stress of monthly payments or accumulating debt.
📋 Description
• Serve as the first point of contact for homeowners by answering inbound line calls, addressing inquiries, providing information, and offering support • Respond promptly and professionally to homeowner emails, ensuring clear communication and resolution of queries • Engage with homeowners through our online chat platform on Hometap.com, offering real-time assistance and fostering positive interactions • Collaborate with a small team to review questions, improve functional knowledge, and iterate on processes • Work closely with Hometap’s sales team, your direct manager, and Director of Sales to execute on and improve responses, processes, and conversion rates • Proficiently handle and de-escalate challenging situations, transforming potential issues into opportunities for enhanced customer satisfaction • Methodically document and track escalated cases, collaborating with cross-functional teams to resolve complex homeowner concerns • Act as liaison between Sales and Marketing to communicate homeowner concerns and points of friction • Work collaboratively with the sales training & marketing teams to continuously enhance the homeowner experience
🎯 Requirements
• 1+ year of inbound or outbound customer service experience • Strong organizational and time management abilities • Empathetic and customer-focused approach • Experience with de-escalating customer concerns • Ability to work collaboratively in a fast-paced startup environment • Experience working remotely • Computer savvy, quick learner, with an ability to pick up new and changing software quickly
🏖️ Benefits
• Competitive compensation • healthcare coverage • unlimited PTO • a generous share package • plenty of opportunities for team-building and camaraderie
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