Repairs Team Lead

🔥 8 minutes ago

🏄 California, Connecticut, +1 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🦬 Montana – Remote

💵 $75k / year

⏰ Full Time

🟠 Senior

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Homeward

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏠 Real Estate

💸 Finance

💳 Fintech

Real Estate • Finance • Fintech

Homeward is a real estate company that offers innovative solutions for home buyers and sellers. They provide services that allow clients to make cash offers on new homes before selling their current homes, thus avoiding the traditional contingency-based offers. Homeward enables a more flexible home-buying experience, supporting both home buyers and real estate agents with tools to secure homes in competitive markets by leveraging cash. The company focuses on providing market value offers for sellers and facilitating quick and smooth transitions to new homes for buyers, without sacrificing potential profits in traditional market sales.

📋 Description

• Manage our network of vendors, including onboarding, performance monitoring, and ongoing relationship development with local and regional contractors. • Negotiate budgets and pricing tables with vendors to ensure cost-effective solutions without compromising on quality. • Collaborate cross-functionally with internal teams and stakeholders to ensure homes are market-ready on time and within budget. • Address and resolve vendor issues, escalations, or repair delays by partnering with internal & external teams. • Lead and manage a remote team of Repair Coordinators operating across multiple time zones (U.S., Mexico, India). • Oversee the repair process lifecycle, including project ordering, vendor coordination, scheduling, budget management, status tracking, and invoice reconciliation. • Monitor and manage repair pipelines, enforce SOPs, and maintain consistent internal communication. • Monitor Repair Coordinator teams’ KPIs and drive performance management and coaching (when necessary) • Participate in hiring and onboarding of new Repair Coordinators • Deliver regular reporting on project timelines, costs, and challenges, providing insights to inform strategic decisions. • Manage the collection and coordination of insurance documentation and claims requests with our insurance provider • Support ad-hoc repair and maintenance projects as needed.

🎯 Requirements

• 5+ years of experience managing teams within the real estate, property management and construction sectors. • 5+ years of hands-on experience in property management, residential repair project management and/or residential construction operations. • Deep understanding of residential construction methods, pricing, and means across various U.S. regions. • Proficiency with tools such as Salesforce, construction management platforms, and scheduling systems. • Exceptional organizational and time management skills, with a sharp attention to detail. • Excellent written and verbal communication skills; ability to coordinate effectively with internal teams, vendors, and contractors. • Problem-solver with the ability to independently manage issues and drive solutions. • Comfortable working in a fast-paced, dynamic, and results-driven environment.

🏖️ Benefits

• Comprehensive medical, dental, vision, and life insurance coverage – with company contributions towards premiums. • Meaningful time off – including 20 days of paid vacation, 5 sick days, 12 company holidays, and 2 floating holidays. • Generous paid parental leave of up to 13 weeks. • 401(k) with employer contribution match. • Remote-first work environment (our headquarters are in Austin, TX). • Collaborative, low-ego team that values intellectual curiosity and continuous improvement.