HVAC Service Coordinator

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HomeWorks Energy, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

⚡ Energy

Energy • Home Services • HVAC

HomeWorks Energy, Inc. is the largest Home Performance Contractor in Massachusetts, specializing in helping homeowners save energy and reduce their carbon footprints. As a trusted partner of the Mass Save program, HomeWorks Energy offers services including home energy assessments, insulation, air sealing, heating and cooling solutions, and HVAC repair services. Their team of BPI-certified experts has conducted over 200,000 energy assessments, making energy efficiency accessible and affordable for residents across the state as they strive to create greener homes and communities.

📋 Description

• Responsible for office support of the HVAC service department • Coordinate on-demand billable calls for maintenance or repair • Proactively schedule preventative maintenance visits for plan members • Handle all inbound calls for H&C sales • Call potential customers to schedule sales visits • Monitor the CIA HVAC Teams chat room • Manage customer service issues as needed • Confirm all H&C sales visits and service visits • Effectively handle escalated customer issues • Follow up on proposed and quoted work or return visit requests in a timely fashion • Ensure service crews have updated customer information • Respond professionally to calls, emails, and instant messages • Perform additional tasks as required.

🎯 Requirements

• High School diploma or equivalent • Bachelor's degree in relevant field preferred • 3+ years' experience working in customer service field • Experience working in the HVAC field preferred but not required • Proficiency working with MS Office • Proficiency working with Customer Relationship Management (CRM) software such as Salesforce preferred • Customer focused • Excellent communication skills • Ability to work independently or as part of a team • Time Management skills • Problem solving ability • Position requires proficiency in reading, writing, and communicating in English.

🏖️ Benefits

• Health Insurance • Dental Insurance • Vision Insurance • Paid training • 401k Retirement Plan with match • PTO with accrual schedule • Paid holiday schedule • Employee Assistance Program • Fast growth opportunities!