GTM Systems Analyst

November 25

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Honeycomb.io

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SaaS • Enterprise • Artificial Intelligence

Honeycomb. io is an observability platform designed to provide comprehensive insights into application performance. It unifies logs, metrics, and traces into a single data type, allowing engineers to quickly diagnose and resolve issues. Honeycomb. io offers features like distributed tracing, anomaly detection, and service maps to help teams enhance system visibility and operational efficiency. It integrates with popular cloud services like Amazon Web Services and Kubernetes, and supports technologies such as OpenTelemetry. Honeycomb. io aims to enable engineering teams to deploy confidently, reduce incident response times, and improve overall productivity.

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

• Own and administer key GTM systems—including Salesforce and our broader 20+ tool ecosystem—ensuring stability, accuracy, and seamless cross-functional integrations. • Lead the end-to-end analysis, design, and implementation of system enhancements, automations, and workflow optimizations with high autonomy. • Manage and resolve system tickets with urgency and precision, improving ticket velocity and materially reducing backlog. • Partner with RevOps leadership to document systems architecture and drive a unified, scalable GTM systems roadmap. • Implement AI-enabled improvements and low-code/no-code automations to unlock operating leverage across GTM teams. • Serve as a subject matter expert for Salesforce and GTM tooling, advising leaders on system capabilities and best-practice adoption. • Collaborate closely with Sales, CS, Marketing, and Ops to streamline processes, improve data flow, and increase operational efficiency. • Contribute to system consolidation efforts and long-term initiatives that enhance cross-functional alignment and GTM scalability.

🎯 Requirements

• Proven Salesforce administration expertise; ability to independently configure complex workflows, automations, and integrations. • Deep understanding of GTM systems architecture and how data moves across CRM, marketing automation, engagement, and enablement tools. • Ability to translate ambiguous or complex business needs into clear technical requirements and scalable systems solutions. • Experience managing a high-volume ticket queue with strong prioritization, communication, and stakeholder-management skills. • Hands-on experience with low-code/no-code tools (e.g., LeanData, Zapier) and the curiosity to leverage AI for efficiency gains. • Strong problem-solving mindset with comfort owning projects end-to-end, balancing support, execution, and strategic initiatives. • High autonomy in navigating system dependencies and making decisions that improve operational health and data integrity. • Background in SaaS GTM environments, with familiarity across Sales, CS, and Marketing processes.

🏖️ Benefits

• A stake in our success - generous equity with employee-friendly stock program • It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience • Time to recharge - Unlimited PTO and paid sabbatical • A remote-first mindset and culture (really!) • Home office, co-working, and internet stipend • Full benefits coverage for employees, with additional coverage available for dependents • Up to 16 weeks of paid parental leave, regardless of path to parenthood • Annual development allowance • And much more...