Head of Global Solution Architecture

October 14

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Honeycomb.io

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SaaS • Enterprise • Artificial Intelligence

Honeycomb. io is an observability platform designed to provide comprehensive insights into application performance. It unifies logs, metrics, and traces into a single data type, allowing engineers to quickly diagnose and resolve issues. Honeycomb. io offers features like distributed tracing, anomaly detection, and service maps to help teams enhance system visibility and operational efficiency. It integrates with popular cloud services like Amazon Web Services and Kubernetes, and supports technologies such as OpenTelemetry. Honeycomb. io aims to enable engineering teams to deploy confidently, reduce incident response times, and improve overall productivity.

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

• Build and lead a diverse, high‑performing global SA organization (managers and ICs) spanning pre‑ and post‑sales.Set a culture of mentorship, growth, and peer learning across geographies. • Strategic thinking that moves mountains • Develop partner strategy with hyperscalers, define co‑sell/implement motions and joint enablement. • Create enterprise‑grade reference architectures, security/trust packages, and a standardized POV/POC methodology with clear exit criteria and success metrics. • Design the global coverage model (capacity, AMER/EMEA/APAC) and headcount plan aligned to pipeline and install base. • Act as executive technical sponsor with C‑suite and senior architects at strategic accounts; make clear go/no‑go calls. • Lead from the front during escalations and high‑stakes evaluations; align Sales, CS, Product, and Engineering when plans change. • Represent Honeycomb at executive briefings, industry events, and analyst interactions; elevate our enterprise technical brand and thought leadership presence. • Invest in your own depth on observability, distributed systems, and enterprise security; model continuous learning and coach managers to do the same. • Help to stand up a world‑class enablement program for SAs/CSAs (onboarding, certifications, domain pathways) and field readiness for Sales/CS on new enterprise capabilities. • Establish an internal Architecture Guild for peer review, design standards, and knowledge sharing; codify best practices into playbooks and training. • Own function‑level KPIs with RevOps: enterprise win rate, POV/POC conversion, ACV uplift, attach rate, cycle‑time compression; post‑sale TTV, adoption, expansion revenue, NRR. • Forecast and allocate SA capacity to highest‑value opportunities; align investments to ARR/NRR impact and customer outcomes. • Design operating mechanisms (QBRs, forecast and portfolio reviews) that tie activities to measurable results. • Translate our upmarket strategy into an SA operating model (coverage, headcount plan, enablement, and playbooks) that ties directly to company and GTM OKRs. • Create a tight feedback loop with Product & Engineering so enterprise requirements and field learnings inform roadmap, readiness standards, and launch plans. • Partner with Marketing and Sales Enablement to build enterprise narratives, competitive positioning, and differentiated C‑level demos.

🎯 Requirements

• 12+ years in Solutions/Sales/Customer Architecture or Solutions Engineering, with 5+ years building and leading multi‑region teams; track record owning both pre‑ and post‑sales architecture. • Proven success scaling an SA/SE function for complex, cloud‑native platforms (observability, data platforms, or developer infrastructure) and selling to true enterprise. • Executive presence with the ability to influence CxO/Chief Architect audiences; superb written, visual, and verbal communication. • Depth in distributed systems, cloud architectures, integration patterns, performance/reliability, and security & compliance; ability to guide hands‑on POVs/POCs when needed.Builder mindset: established reference architectures, security/trust collateral, POC standards, and reusable content systems that improved win rates and time‑to‑value. • Metrics‑driven operator who partners with RevOps/Finance on capacity planning, forecasting, dashboards, and ROI analyses. • Cross‑functional leadership: history of tight alignment with Sales, CS, Product, and Engineering to shape roadmap and accelerate customer outcomes. • Demonstrated ability to recruit, mentor, and scale teams during high-growth phases, including building leadership bench strength. • Nice to have: experience in observability at scale (metrics, events, logs, traces, SLOs) and leading partner programs with hyperscalers/GSIs.

🏖️ Benefits

• A stake in our success - generous equity with employee-friendly stock program • It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience • Time to recharge - Unlimited PTO and paid sabbatical • A remote-first mindset and culture (really!) • Home office, co-working, and internet stipend • Full benefits coverage for employees, with additional coverage available for dependents • Up to 16 weeks of paid parental leave, regardless of path to parenthood • Annual development allowance • And much more...