Customer Care Specialist – Inbound Phone Support

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HONK Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🚗 Transport

☁️ SaaS

🤖 Artificial Intelligence

Transport • SaaS • Artificial Intelligence

HONK Technologies is a company specializing in roadside assistance and related services. It provides a comprehensive, AI-powered platform that offers customizable solutions for various industries, including insurance, automotive, and logistics management. HONK is known for its industry-leading customer ratings and efficient, real-time vehicle logistics management. They offer advanced digital solutions tailored for motorcycles, EVs, and RVs, as well as accident management and catastrophe event management services. Their platform is designed to enhance customer experiences and operational efficiency by integrating advanced data insights and analytics.

📋 Description

• Interact directly with customers via phone • Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed • Utilize the company's proprietary technology to connect members with our nationwide partner network • Answer calls to assist customers with order fulfillment and service execution • Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions • Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames • Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service

🎯 Requirements

• Experience in a customer facing environment resolving issues over the phone • The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with an experience that surpasses expectations • Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure • Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach) • Fluency in English. Spanish a plus • Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc) • Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload • It is preferable that you have experience working from home and have equipment that supports a work from home environment.