Client Manager

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Honor

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

🧘 Wellness

👥 B2C

Healthcare Insurance • Wellness • B2C

Honor is a leader in the world's largest home care network with a highly advanced care platform. The company is revolutionizing the way society cares for older adults, providing them, their families, and Care Professionals with innovative support. Honor aims to expand the world's capacity to care by addressing the challenges of a growing aging population, enabling older adults to age at home on their own terms. Through its flagship brand, Home Instead, and the Honor Care Network, the company operates globally, offering solutions to ensure professional and high-quality home care services. Honor develops technologies that professionalize care providers, enhance relationships between clients and caregivers, and streamline care operations, creating a better aging experience for everyone.

📋 Description

• Guide clients and families through the full care journey, from onboarding to ongoing service. • Maintain regular contact with clients to manage scheduling, adapt care plans, and ensure a positive experience. • Build strong relationships with Care Pros, ensuring quality matches and consistent staffing. • Partner daily with Honor’s frontline support and staffing teams to ensure reliable schedules and timely updates. • Manage escalations and complex care situations with professionalism, sensitivity, and clear communication. • Work cross-functionally to provide feedback to internal teams (e.g., Care Pro HR/admin, product, operations) to continuously improve processes. • Drive efficiency by balancing automation with personalized service, always keeping client experience at the center. • Build and maintain strong relationships with partner agencies, translating client needs into actionable care plans. • Provide real-time updates and regular check-ins on client status, issues, and care plan changes.

🎯 Requirements

• 3+ years of experience in a senior care or patient management, and customer service role. • A client-first mindset, with a deep commitment to quality care and customer satisfaction. • A strong sense of ownership and detail orientation, with a track record of managing complex processes. • Confidence in navigating escalations, solving problems creatively, and building trust with clients and partners. • Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment and make sound decisions under pressure. • Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus. • Flexibility to support clients and partners during evenings or weekends if work is not completed during business hours and support on two holidays per year.

🏖️ Benefits

• Base pay is just a part of our total rewards program. • Honor offers equity and 401K with up to a 4% match. • We provide medical, dental and vision coverage including zero cost plans for employees. • Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. • We offer a generous time off program. • Employee Assistance Program.